Program Delivery Officer
4 days ago
We are committed to empowering futures, ensuring rights, and enriching lives. We support people to have safe, secure, and well-paid work with the skills for a sustainable future, striving to be a model employer.
We provide the framework for fair and productive relationships between employers and employees. We oversee skills development and training initiatives to support workforce entry or re-training for emerging employment opportunities.
With us, your work directly contributes to shaping the employment landscape. Whether engaging in policy development, program implementation, or direct support services, your efforts will impact job seekers, employees, and the economy by providing a solid employment framework.
Our goal is to create the 'department of great jobs'—a workplace reflecting our purpose.
The RoleThis role involves program management, stakeholder engagement, and local intelligence gathering. It may also include intergovernmental projects aiding clients in finding secure employment, gaining new skills, and transitioning into future jobs.
Our providers deliver programs to help parents, young people, Indigenous Australians, and Culturally and Linguistically Diverse (CALD) backgrounds overcome employment barriers.
To succeed, you will perform operational and administrative functions, including monitoring provider performance, contributing to projects, engaging stakeholders, and identifying process efficiencies to support employment retention.
We welcome government and non-government candidates, including newcomers, who learn quickly and contribute positively to our inclusive, flexible culture. Positions are location-based to facilitate local stakeholder engagement.
Duties And ResponsibilitiesResponsibilities of the APS4 Level may include:
- Providing general admin support, including transactions, research, data analysis, reporting, and record keeping.
- Monitoring contract and guideline compliance to support service delivery.
- Analyzing provider performance, drawing evidence-based conclusions, and making recommendations.
- Communicating effectively with different audiences.
- Supporting stakeholder engagement, including regional projects.
- Capturing local insights on employment and skills landscapes.
- Managing moderately complex service delivery issues.
- Contributing to team activities and fostering a positive culture.
- Some domestic travel, including overnight trips.
- Year 12 or equivalent certification desired but not essential.
- Proficiency in Microsoft programs.
- A driver's license is essential.
Applications must be submitted via the department's eRecruit system. Please include:
- A 500-word or less description of an example where you contributed to team tasks and used data analysis to support a recommendation.
- A concise resume (max 2 pages) outlining your experience, qualifications, and skills.
- Contact details for two referees.
In the application, upload a CV and provide referee contact details.
EligibilityApplicants must be Australian Citizens or in the process of obtaining citizenship. A Baseline security clearance is required or must be obtainable.
For more details, refer to the Job Information Pack.
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