Customer Call Centre Operator

3 weeks ago

Melbourne, Victoria, Australia Randstad Australia Full time

The Opportunity

My client is currently seeking experienced Inbound Customer Service Representatives to join their team on Swan St Richmond due to experiencing growth during peak times.

Intake commencement date: Monday, 22nd of September

About Your New Role

  • Training period: 4-6 weeks of training based at the above location - 9am till 5pm
  • Post training: This position will be based from home, 4 days a week & 1 compulsory day per week required from the CBD. After training this role will have a rotating roster from 8am till 8pm. (Please note that work-from-home will be assessed based on performance KPI's at 8 weeks)
  • This position would require strictly 'no leave' until January 2026
  • National Public Holidays will be standard days off
  • Great company culture
  • Police check and Drug & Alcohol testing required
  • Intake commencing now
  • Working with a close knit team that supports each other and celebrates team wins

You will be responsible for
  • High volume calls - Inbound Call Centre - Assisting customers via the phone to meet their needs
  • Providing excellent customer service at all times
  • Contributing to the success of our business through making recommendations for improvement and taking ownership of your own results
  • Meeting the high standards expected within our culture and customer expectations such as call handling times and call quality
  • Experience with Salesforce highly regarded

Benefits
  • Work with an iconic Australian brand
  • Flexibility to work-from-home after training
  • $37.86 per hour plus 12% of paid superannuation
  • Temp ongoing opportunity

Please apply directly by clicking apply now and submitting your resume in word format

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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