Customer Service Officer/Call Centre Operator

You are applying for the position of Customer Service Officer / Call Centre Operator for Ballarat Community Health . Please fill in your details below to submit an application for this position.

The primary site for this position is : Sebastopol

Close date : Mon, 14 Jul 2025 11 : 59pm

Role : Customer Service Officer / Call Centre Operator

Employment type : Part Time (0.8 FTE), Ongoing

About us :

Ballarat Community Health is a not-for-profit community health organisation that's been creating healthy communities through the provision of accessible, affordable and quality health and wellbeing services for over 45 years.

We deliver a range of primary health, social care and community-based support to meet local community needs. We have approximately 300 staff, with seven (7) locations across Ballarat and the Western Region.

If you'd like to know more about us visit our website

About the role :

As a Call Centre Operator within the Customer Service Team, the successful applicant will play a pivotal role in delivering a professional, friendly, and responsive first point of contact for all clients, visitors, and stakeholders engaging with our services. Working in a fast-paced environment, they will manage a high volume of calls, provide accurate and timely information, and support appointment scheduling across a wide range of programs. This role is essential in ensuring clients are efficiently directed to the right services, contributing to a smooth and integrated experience through our community health system. The successful candidate will build a strong understanding of BCH services and become a key support for both clients and clinical teams, enhancing service delivery through high-quality administrative support and consistent customer care.

What you will bring to the team :

Excellent communication and interpersonal skills , with the ability to deliver a friendly, professional, and non-judgemental service over the phone.

Strong multitasking and organisational abilities to manage a high volume of calls and administrative tasks in a calm and methodical manner.

Proficiency in using phone systems and scheduling software, along with a willingness to learn and adapt to various digital platforms and procedures.

Team-oriented mindset and initiative , contributing to continuous improvement, supporting colleagues, and fostering a positive and collaborative work culture.

Ballarat Community Health staff benefits

At Ballarat Community Health, we are committed to creating a supportive and inclusive work environment that values the well-being of both our clients and our staff. Joining our team means becoming a part of a passionate community dedicated to fostering positive change in the lives of those we serve.

Our staff benefits include :

• Salary packaging – up to $15,900 for everyday living expenses and up to $2,650 meals and entertainment
• Excellent working conditions with a high sense of job satisfaction
• Flexible working arrangements
• Access to employee wellness programs and discounts
• Social club
• Ballarat - Australia's most liveable regional city (RMIT 2020)

How to apply

To obtain a copy of the position description, please click here.

Applications must be submitted by 11 : 59pm on Monday, 14 th July 2025.

For further enquiries about this role please contact Brian Fegan, Practice Manager on telephone 03 5338 4568.

If we can assist you with any reasonable adjustments in order to submit your application for this role, or you need a copy of this advertisement in an accessible format, please contact the People and Culture team via email at noting your preferred method of communication and contact details and a member of the team will be in touch.

Diversity and Inclusion

At Ballarat Community Health, we are committed to a diverse and inclusive workforce where we value each person's uniqueness. We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

Be more than part of your community - be someone making a difference for people in your community.