Customer Service Officer

Posted Wednesday 8 January 2025 at 2:00 pm

Apollo Motorhome Holidays, a division of Tourism Holdings Ltd. (thl), has been providing memorable road travel experiences since 1985. As thl's flagship rental brand, Apollo boasts the largest and most diverse fleet of motorhomes and campervans in Australia and New Zealand, catering to various travel styles and needs. With 10 branches in major Australian tourism hubs and 3 in New Zealand, Apollo offers convenient pick-up locations for all types of travelers, from families and couples to friends on an adventure.

thl, listed on the NZX and ASX, is a global network of RV brands, including maui, Britz, and Mighty in Australia and New Zealand, Road Bear and El Monte in the USA, Canadream in Canada, and Bunk and Just Go in Europe. thl promotes a travel style that adds value to people, places, and the environment.

Ready to Hit the Road? Full-Time Position Available – Start Immediately

• Join a fun and supportive company culture
• Ongoing training and support provided
• Uniforms included

Who Are We?

We are thl, a global tourism operator and the largest commercial RV rental operator worldwide. Following our merger with Apollo Tourism & Leisure in November 2022, we have become a leader in the RV industry, spanning manufacturing, rental, and retail sectors. At thl, we value diversity and welcome talent from all backgrounds to join us in revolutionizing the RV industry.

What We Do

Simply put, we're memory makers or facilitators of amazing memories. We believe road trips are the best way to holiday We know RVs inside and out. Well…we should…we've been building, renting and selling them for over 35 years across Australia, New Zealand, the USA, Canada, the UK and Europe.

What We Can Offer

This role will see you delivering exceptional service to our rental guests by guiding them through the vehicle hand over and return. This will include completing rental contracts, selling ancillary products (reduction options, tables & chairs etc), and vehicle demonstrations (don't worry we'll teach you what you need to know).

Guest experience is a high priority for our team and is at the heart of our core values so, it's important you share in our vision of providing exceptional service and ensuring our guests leave happy and eager to get on the road to experience their holiday adventure.

Given we're in Tourism, we operate 7 days a week, so you need to be okay with working weekends and public holidays. The good news is we have an attractive commission structure for ancillary sales.

We're eager to find those who love a good road trip and have some of the following qualities and experience:

• Customer service or sales experience.
• A valid open manual driver's license is a must (you'll need this to drive our RVs).
• You like to go above and beyond to make somebody's day.
• You maintain a positive attitude and handle challenges with ease.
• You're great with time management and enjoy a fast-paced environment.
• You're creative with communication and a great listener (English isn't the first language for some of our guests).
• It would be amazing if you spoke German or another European language but it isn't necessary.
• Proficiency in using technology and apps is required.
• You are comfortable managing conflict and skilled in negotiation.
• You believe teamwork is dream work.

We walk the talk when it comes to ensuring our product quality meets our guests' expectations, so training will be provided.

One Last Thing…

So…if this sounds like you and you could rock #vanlife, what are you waiting for? Apply Now

Thank you for your application. We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted.