Service Support Administration Officer

At C&K, our purpose is to make a positive impact on children's lives. It's what we've been doing for more than 115 years. Through evidence-based thinking, hard work and true compassion, we've built a trusted reputation as Queensland's leading provider of early childhood education. And as a child safe organisation, we put children's safety and wellbeing at the heart of everything we do, creating nurturing spaces where children can learn, explore, play and grow.

We're currently seeking a detail-oriented individual to join our team as a Service Support Administration Officer. This is a fixed-term, part-time role covering a maternity leave until 1 February 2026, working Wednesday to Friday each week.

As a Service Support Administration Officer, your duties will include, but are not limited to:

• Work collaboratively with our centres with advice, troubleshooting, service support and system configuration for our childcare management system, Kidsoft.
• Provide quality training and education to our leaders in using the system.
• Provide assistance and education to our leaders around managing their funding requirements in the system.
• You'll be vital to supporting our Early Childhood leadersvia phone and email with their Childcare Management System including funding assistance, system set up and trouble shooting and training.

"I love being part of an organisation whose vision is to see a state 'where every child flourishes'. I value the opportunity to contribute, even in a small way, to the impactful work that is being done in the early childhood education sector." - Alex Bron, Management Accountant

Find Your Better Way and Enjoy the Benefits

Every C&K career helps children belong and grow. We'll set you up for success with a range of benefits, programs and opportunities to help you earn, be well and grow.

• Find a healthy work-life balance with family-friendly priority access to C&K childcare centres and discounts of up to 35% of the gap fee.
• Be well and prosper with an Employee Assistance Program that includes financial counselling, nutrition coaching, individual counselling and specialist support for LGBTIQA+ and First Nations individuals.
• BUPA health insurance discounts
• Funded Blue Card and National Police Check.
• Take your career to new heights with professional development opportunities.
• Support the growth of our teams and earn a $1000 referral bonus reward.
• Plus so much more.

What you'll bring

• Competent system skills. Experience using helpdesk support software (e.g. Freshdesk or similar) is desirable.
• Ability to efficiently manage high volume issues/incidents and requests using a helpdesk ticketing system through to resolution (including the documentation/recording of resolutions).
• Ability to facilitate training sessions (via face-to-face and/or webinar formats) and the creation and/or maintenance of training documentation.
• Ability to explain technical concepts in a clear and readily understandable manner.
• Demonstrated ability to organise and prioritise work, manage multiple tasks and projects and function effectively as a self-directed co-ordinator of multiple initiatives.
• Experience of developing procedures and policies.

If you're committed to guiding children's early learning and development, we'll set you up for success

We strongly uphold our child safety policies and procedures. To thrive and succeed in this role, you will have:

• Valid Blue Card or Exemption Card.
• Current Police Check

You will bring a passion for achieving long-lasting, high-quality outcomes for children, their families and the community alongside a team-player mindset - when you join C&K, you join a village of good-hearted, talented people, so you can lean on them as they lean on you.

Join us and find a better way with C&K - for children, for you, for always.

C&K is a child-safe organisation and all C&K employees are required to undergo a police check and not be a'Restricted Person' or Suspended Educator under the QLD Blue Card System.

We welcome applicants who identify as an Aboriginal and Torres Strait Islander, have a Culturally and /or Linguistically Diverse background and/or those with additional needs.