Account Manager

Overview

How will you make an impact?
This role plays a key part in strengthening Hostplus' employer and member relationships, driving retention, engagement, and strategic growth across a portfolio of key accounts.

The opportunity

The opportunity
Hostplus is seeking a driven and relationship-focused Account Manager to join our team in a permanent capacity. This role is central to maintaining and growing our employer and member base, with a focus on managing key accounts and contributing to the fund's strategic growth.

As an Account Manager, you'll be responsible for the retention, engagement, and development of a portfolio of employer and member accounts. You'll build strong B2B relationships, deliver tailored engagement strategies, and represent Hostplus at industry events and client forums. Your ability to understand client needs, identify opportunities, and deliver exceptional service will be key to your success.

Responsibilities

• Manage and grow a portfolio of employer and member accounts through proactive engagement and service delivery.
• Develop and maintain strong relationships with key stakeholders, attending industry events and client functions as required.
• Execute formalised client engagement strategies and member service initiatives.
• Support the onboarding of new business and ensure seamless transitions for large employers.
• Deliver education programs and promote Hostplus campaigns across your portfolio.
• Maintain accurate client records in the CRM and ensure compliance with AFSL and RG146 requirements.
• Provide insights and reporting on service levels, engagement outcomes, and portfolio performance.

About You

• Proven experience in account management, client engagement, or business development.
• Strong knowledge of superannuation, industrial relations, and financial products.
• Excellent communication, presentation, and stakeholder engagement skills.
• RG146 accreditation is mandatory for this role; however, candidates who are not yet accredited may be considered if they are willing and eligible to complete the certification as part of their onboarding.
• Tertiary qualifications in a relevant discipline and/or Diploma of Financial Planning are desirable.

What can we offer you?
Benefits

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

• Hybrid and flexible work environment
• 15% superannuation
• Additional paid leave over Christmas and New Year
• Additional 5 days paid "flex leave", so that you can take time out when you need it
• 18 weeks paid parental leave
• Total Wellness Program, including benefits such as free flu shots, comprehensive EAP support, access to medical experts and wellness related events throughout the year
• 3 days community service leave
• 4 weeks paid gender affirmation leave
• Access to long service leave at 5 years
• Access to subsidised financial advice
• Dedicated per person development budget to support your growth

Just to name a few

About Us

At Hostplus, we passionately provide around 1.8 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

Our commitment to diversity and inclusion

We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.

We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at talent@hostplus.com.au and to let us know how we can support.

How do I apply?

If you are interested in this opportunity, please follow the prompts to make an application.

We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check.

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