Customer Service

3 weeks ago

Adelaide, South Australia Accept Care Full time
Overview

We have proudly served the Adelaide community for over 25 years. We provide 24/7 support to help clients live safely and independently at home, offering both aged care and disability services. Accept Care is guided by core values of honesty, compassion, accountability, respect and excellence in everything we do. We strive to develop a positive organisational culture that models these values, creating a rewarding, fun and exciting place to work. When you work with us at Accept Care, you become part of a great team that is collaborative, supportive and people-focused, dedicated to helping our people grow with us.

Role

As a Customer Service Coordinator, you\'ll play a key role in supporting the daily operations of Accept Care through effective rostering, customer service and administration. You'll be responsible for maintaining accurate and efficient staff rosters, ensuring seamless service delivery, and collaborating with Aged Care and Disability Coordinators and cross-functional teams.

Responsibilities
  • First point of contact for clients, families, and carers
  • Staff rostering and workforce coordination
  • Maintaining high-quality customer service and relationships
  • Field staff support and training
  • Managing feedback, including complaints and compliments
  • Collaborating with internal departments
About You

You're an adaptable and motivated professional who values dignity and independence for older people and those living with a disability. You communicate clearly, stay calm under pressure, and thrive in a team environment.

You'll Also Bring
  • Strong verbal and written communication skills
  • Ability to work in a fast-paced, high-volume environment
  • Proficiency in Microsoft Office and willingness to learn new systems
  • Capacity to work independently and as part of a team
  • Flexibility for business hours and on-call responsibilities
  • A commitment to person-centred care and human rights
Desirable
  • Experience in aged care or disability sectors
  • Understanding of the SCHADS Award
  • Certificate III in Individual Support or similar qualification
Other Requirements
  • NDIS Worker Screening Check
  • National Police Check (within last 12 months)
  • Full SA driver's licence and reliable, roadworthy vehicle
About The Process

Apply now and join us on the journey to shaping the future of Australian homecare.

Location

Mile End, South Australia, Australia

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Hospitals and Health Care
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