SAP - Knowledge Management & Documentation Analyst
4 weeks ago
The Knowledge Management & Documentation Specialist will play a critical role in supporting an enterprise SAP Program by ensuring operational documentation, work instructions, and knowledge artefacts are accurate, complete, and aligned to the future-state environments. This role will enable effective capability uplift, support process transition, and facilitate seamless handover to business-as-usual support teams.
Key Responsibilities- Documentation Uplift & Consolidation: Review, update, and consolidate existing work instructions, workarounds, and support documents across payroll, problem analysis, support, and testing functions.
- Ensure documentation reflects new solution designs, processes, and environments.
- Process & Gap Analysis: Participate in analysis and assessment activities to identify gaps in current documentation. Develop new documentation to address identified gaps and ensure alignment with future-state processes.
- Knowledge Management: Create and maintain knowledge artefacts to support capability uplift within the CTS. Prepare knowledge transfer packages and ensure effective handover to ongoing support teams and processes.
- Governance & Alignment: Work under the direction of the Program's Organisational Change Management (OCM) stream. Adhere to program standards, methodologies, and governance requirements. Update and consolidate work instructions/workarounds for SAP HR/Payroll and Rostering future-state. Develop new documentation to address gaps. Produce knowledge management artefacts and transition packs to support BAU teams. Contribute to OCM outcomes, ensuring adoption and operational readiness.
- Proven experience in documentation development, process mapping, and knowledge management within large-scale ICT transformation programs.
- Strong background in SAP HR/Payroll (ECC6 or S/4HANA HCM) and/or WFM environments highly desirable.
- Experience working in government or large enterprise programs with multiple stakeholders.
If this sounds like something you'd like to be considered for, click apply now
Seniority level- Mid-Senior level
- Full-time
- Information Technology
- Technology, Information and Internet
Location: Brisbane, Queensland, Australia
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Brisbane, Queensland, Australia Talent Full timeOverviewThe Knowledge Management & Documentation Specialist will play a critical role in supporting an enterprise SAP Program by ensuring operational documentation, work instructions, and knowledge artefacts are accurate, complete, and aligned to the future-state environments. This role will enable effective capability uplift, support process transition, and...
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