Porter

10 hours ago

Adelaide, South Australia Pullman Hotels & Resorts Full time
Company Description

Pullman Adelaide represents one of Accor Hotel's most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to none

Job Description

The role:
  • Provide exceptional customer service from the heart by responding to requests promptly, efficiently and courteously.
  • Participate in training and development programs to enhance skills and capabilities.
  • Promote Accor Loyalty programs
  • Recognizes Loyalty members as Royalty
  • Promote and up-sell hotel facilities through strong product knowledge.
  • Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality and the issuing of room keys.
  • Maintain procedures in relation to credit and cash transactions and accounting documentation.
  • Attend to guest requests efficiently and effectively, constantly striving to provide Total Guest Satisfaction.
  • Guest services: Valet parking, assistance with luggage, booking activities

Qualifications

Requirements:
  • Previous Guest Service Agent/Porter/Valet experience in a hospitality environment preferable but not essential.
  • Excellent communication skills and a strong attention to detail.
  • An understanding of the region, our competitors and suppliers is desirable.
  • A passion for customer service along with a strong desire to achieve goals and targets.
  • Flexibility with regards to shifts, ability to work rotating rosters including mornings, nights & weekend shifts.
  • Computer literate. Opera PMS experience is an advantage, however not essential
  • Impeccable grooming and presentation
  • Excellent phone manner and organisation skills
  • Full, clean and current Australian driver license with the confidence to drive both manual and auto vehicles is a must.

Additional Information

What Is In It For You
  • ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation and Food & Beverage)
  • Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities.
  • Duty Meal
  • Laundered uniform

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
#J-18808-Ljbffr

  • Porter

    2 days ago

    Adelaide, South Australia beBeeCustomerService Full time $45,000 - $65,000

    Job OverviewWe are seeking an experienced and professional Porter to join our team. The ideal candidate will have a passion for delivering exceptional customer service and a strong desire to achieve goals and targets.Key ResponsibilitiesProvide top-notch customer service by responding promptly and efficiently to guest requests.Promote hotel facilities...

  • Porter Role

    2 days ago

    Adelaide, South Australia beBeeGuestService Part time $45,000 - $65,000

    About Our TeamWe are a team dedicated to delivering exceptional customer experiences and building lasting relationships with our guests.Your RoleAs a Porter, you will be the first point of contact for our guests, responsible for making them feel welcomed and at home during their stay. Your day-to-day activities will involve delivering memorable guest...

  • Porter

    2 weeks ago

    Adelaide, South Australia Pullman Hotels & Resorts Full time

    Company DescriptionPullman Adelaide represents one of Accor Hotel's most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market.The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to noneJob DescriptionThe role:Provide exceptional customer service from the heart by...

  • Porter

    6 days ago

    Adelaide, South Australia 21c Museum Hotels Full time

    Company Description Pullman Adelaide represents one of Accor Hotel's most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. The hotel consists of 308 rooms overlooking Hindmarsh Square and has a reputation second to none Job Description The role:Provide exceptional customer service from the heart by...

  • Porter

    6 days ago

    Adelaide, South Australia 21c Museum Hotels Full time

    Company DescriptionPullman Adelaide represents one of Accor Hotel's most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. The hotel consists of 308 rooms overlooking Hindmarsh Square and has a reputation second to noneJob DescriptionThe role:Provide exceptional customer service from the heart by responding to...

  • Porter / Concierge

    2 days ago

    Adelaide, South Australia Pullman Full time

    **Company Description**Pullman Adelaide represents one of Accor Hotel's most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to none**Job Description** The role**:- Provide exceptional customer service from...

  • Porter

    4 days ago

    Adelaide, South Australia beBeeCustomerService Full time $59,000 - $79,000

    Job Title: Hospitality Team MemberPullman Adelaide is a renowned hotel with a strong reputation for excellence in customer service. As a key member of our team, you will play a vital role in ensuring that our guests receive the highest level of care and attention.Key ResponsibilitiesProvide exceptional customer service by responding to requests promptly and...

  • Dream Job: Deliver Exceptional Customer Experience

    5 days ago

    Adelaide, South Australia beBeeCustomerService Full time $45,000 - $60,000

    Key ResponsibilitiesWe are seeking a highly motivated and customer-focused Porter to join our team.Deliver exceptional service by responding promptly, efficiently, and courteously to guest requests.Participate in ongoing training and development programs to enhance skills and capabilities.Promote loyalty programs and recognize loyal members.Effectively...

  • Front Desk Ambassador

    2 days ago

    Adelaide, South Australia beBeeCustomerService Full time $45,000 - $66,000

    Job Title:A Porter is a vital member of our hospitality team, dedicated to delivering exceptional customer service and ensuring a memorable experience for our guests.Responsibilities:Provide prompt, courteous, and efficient service to meet the diverse needs of our guests.Assist with luggage, valet parking, and booking activities to enhance guest...

  • Hospitality Assistant

    2 days ago

    Adelaide, South Australia beBeeCustomerService Full time $60,000 - $80,000

    Porter RoleThe ideal candidate will provide exceptional customer service, ensuring a memorable experience for guests.Respond promptly to guest requests and needs.Assist with luggage and other tasks as needed.Promote hotel facilities and services using knowledge and expertise.Maintain high standards of professionalism and attention to...