Administration and Customer Service Officer

Employment type: Full time, Fixed term until 3 July 2026

Hours per week: 38

Remuneration: Band 4 salary from $78,402.48 per annum plus superannuation and a fortnightly RDO

Location: Hoppers Crossing based

About the role

Wyndham City is seeking an Administration and Customer Services Officer to provide efficient and effective administrative and on-site customer service for service users and tenants to support the delivery of youth services at the Hoppers Crossing site.

This position is part of the Youth Services unit and contributes to the capacity of youth facilities and spaces to meet the needs of young people and tenants through strong customer service and active teamwork.

The role will provide administrative support to the Youth Services unit and tenants, coupled with reception support and customer service for the facility, handling enquiries, in an efficient, courteous and professional manner, whilst performing duties maintaining the facility booking system and other relevant systems. The Administration and Customer Services Officer is usually the first point of contact with public. As such it is essential that they are pleasant, courteous, highly professional and able to interact with a wide and diverse customer group.

The Administrative and Customer Services Officer will work proficiently in a fast-paced environment, and collaboratively with Council staff, including the Youth Services team, external hirers and tenants of the centre.

What your day will look like

• Contribute to a safe, welcoming and supportive space for young people, especially during sensitive or challenging situations
• Coordinate and manage bookings for community spaces at the Youth Services Hoppers Crossing site.
• Deliver friendly, high-quality customer service at the front counter, over the phone and via email.
• Provide accurate and timely administration support including reception, record-keeping and cashier duties
• Ensure the Youth Services Hoppers Crossing site runs smoothly day-to-day, supporting both staff and community users
• Respond to a wide range of customer enquiries, or connect them with the right Council team when needed
• Reflect and uphold the values of the Youth Services unit in your daily work and interactions.

What you will bring

• Relative understanding of the service provision within the Youth Services team
• Administrative experience, with a passion for delivering positive outcomes to all internal and external stakeholders
• Exceptional organisation skills, being able to successfully multitask to navigate competing priorities
• Good working knowledge of relevant computer software including Microsoft Office Suite
• A passion for supporting the community and young people
• A current employee Working with Children Check

If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

Why join Wyndham

We are one of Australia's fastest growing and most diverse cities.

By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.

Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce.

How to apply

Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided link.

Applications close

Applications close at 11:59PM on Tuesday 16 September 2025.

If you have further role-specific questions, please contact Pam Johnston, Team Leader Youth Services Facility and Administration on (03) 8754 4943.

Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible. If you have specific accessibility needs or general recruitment enquiries, please contact our Careers team via careers@wyndham.vic.gov.au or 03 9394 6860.

Child Safe Organisation

Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this.

Diversity and Inclusion

At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.

Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region, with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background. To read more about Wyndham City's Innovate Reconciliation Action Plan, please visit our website.

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