Customer Service Administrator

3 weeks ago

Melbourne, Victoria, Australia Dex Group Australia Full time
Overview

Dex Group is an established Promotional Product supplier servicing promotional distributors across Australia, New Zealand, and USA. We pride ourselves on quality customer service, speedy delivery, and high-quality products. We are currently looking to hire a highly motivated, enthusiastic individual to join our team based in Dandenong South, Melbourne.

Reporting directly to the office manager, the successful candidate will day-to-day work closely with our distributor clients, process orders, provide quotes and build business relationships between our clients and in-house production team. Training will be provided for the right candidate.

Responsibilities
  • Communicate effectively over the phone and through email to clients
  • Communicate effectively with in-house production team
  • Process client orders and sample requests
  • Process product and shipping quotes and enquiries
  • Build and manage business relationships with both clients and staff
  • Collect and provide feedback from clients to management
  • Use initiative to find client-driven solutions
  • Promote new products and offer alternative suggestions to clients
  • General data entry and other administrative duties
Ideal Candidate / Qualifications
  • Outstanding written and verbal communication skills
  • High attention to detail
  • Excellent time management skills and ability to prioritise tasks
  • Capacity to meet strict deadlines
  • Adaptable and flexible approach to work
  • Ability to work both individually and as part of a team
  • Experience in Microsoft Office (required)
  • Experience in Adobe Illustrator (preferred but not essential)
  • Experience in MYOB software (preferred but not essential)
  • Experience in similar customer service or administrative role is highly preferred
Employment details
  • Job Type: Full-time
  • Schedule: Monday to Friday
  • Seniority level: Entry level
  • Industry: Advertising Services
  • Location: Dandenong South, Melbourne

Please Note: To be considered for this role, you must hold an Australian Permanent Residency.

How to apply: Send a brief cover letter along with your current resume.

EOE statement: Dex Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


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