Head of Commercial Program Delivery

3 weeks ago

Melbourne, Victoria, Australia VicRoads Full time

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Talent Acquisition, Development, Cloud and EPMO

Annual Salary Range: Up to $210,000
Employment Type: Ongoing - Full-Time
Usual Work Location: QV 180 Lonsdale Street CBD/ Work from home

Are you passionate about creating products and experiences that not only meet user needs but also captivate their hearts and minds? Are you excited about the challenge of balancing customer desirability with business viability, technology feasibility and broader business strategy to deliver exceptional experiences? If so, we have an incredible opportunity for you

We are seeking a talented and driven individual to join our dynamic Technology Operations team. As a team member, you will play a pivotal role in working with our business and helping to support and provide engineering services to the digital platform. You will work alongside a group of passionate professionals who are dedicated to delivering innovative solutions that exceed customer expectations.

Your team is part of the Technology division, a team that are truly collaborative and passionate, and work closely together to deliver outcomes that positively transform the way our customers use our services.

About the Opportunity

The Head of Commercial Program Delivery leads innovation-focused initiatives that generate new revenue and support VicRoads' "Build a Strong Business" strategy by commercialising data and launching value-added services. Partnering closely with the product team, this role drives go-to-market execution across B2B and B2C models, requiring expertise in commercial strategy, innovation, financial management, and stakeholder engagement. It also leads a multidisciplinary team and mobilises cross-functional resources to deliver complex, high-impact programs with both strategic and hands-on leadership.

Strategic Delivery Leadership, lead the delivery of product-led commercial initiatives that generate new revenue and value. Drive programs that commercialise data, launch innovative services, and enable go-to-market execution. Embed a pragmatic, outcomes-driven approach aligned to strategic commercial goals
Executive and Commercial Stakeholder Engagement, build strong relationships with internal product, legal, marketing, and technology teams to shape and deliver commercial offerings. Partner with external agencies and stakeholders to support execution and adoption, and represent commercial programs in executive forums and decision-making bodies.
People Leadership and Team Culture, lead a layered team structure with direct reports and functional leads. Foster a collaborative, innovative, and accountable culture focused on delivering commercial outcomes, while supporting capability development in commercial program delivery and product-oriented thinking.
Lean Resource Allocation, deliver programs efficiently using a lean delivery model. Mobilise and scale resources to meet commercial opportunities, and shape a flexible resourcing strategy that supports agility.
Portfolio Planning and Performance, shape a commercial delivery roadmap aligned with product strategy and enterprise goals. Oversee planning, risk management, delivery performance, and benefits tracking, while delivering strong reporting and insights into outcomes.
Commercialisation and Go-to-Market Enablement, work closely with product and marketing teams to plan and support service launches. Tailor delivery and readiness planning for both B2B and B2C models, ensuring teams understand commercial imperatives and customer value propositions.
Financial and Commercial Oversight, manage program budgets, financial tracking, and ROI reporting. Ensure initiatives are cost-effective and aligned to commercial targets, and influence investment decisions through robust financial analysis.

About you

You are a strategic and commercially minded transformation leader with over 10 years of experience delivering complex, multi-stream programs across digital, operational, and commercial domains. With a strong foundation in project and program management (e.g., PMBOK, Prince2, MSP, SAFe), you bring a disciplined yet innovative approach to driving change and delivering value.

You have a proven track record in the commercialisation of data, digital services, and products, with a deep understanding of go-to-market strategies across both B2B and B2C models. Your financial acumen is well-developed, with hands-on experience in ROI analysis, budgeting, forecasting, and managing large portfolio budgets.

Your leadership is grounded in integrity and ethical decision-making. You take ownership of implementing the Fraud and Corruption Control Framework and integrity framework within your teams, ensuring risks are effectively managed and a culture of ethical behaviour is embedded through your actions and leadership.

You've led high-performing, multidisciplinary teams in fast-paced environments, often through matrixed structures, and have built strong, trusted relationships with senior stakeholders across business, product, legal, and customer functions. You're also well-versed in modular architecture principles, legacy remediation, and digital product launches.

Technically, you're proficient in Agile, Waterfall, and hybrid delivery methodologies, and skilled in tools like Jira, Confluence, and MS Office. Experience with Workday and a background in government or regulated markets further enhance your ability to lead impactful, customer-focused transformation.

Our culture

Innovation powers progress, but it doesn't come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we're proud our workforce reflects the community we work for.

What we offer

Salary packaging, Fitness Passport & discounts to hundreds of retailers
Opportunities for professional and personal development
Flexible working arrangements and family-friendly practices, including 16 weeks paid parental leave

How to apply

We encourage applications from people of all genders, backgrounds and communities.

If you need any adjustments to our recruitment process or the role itself, please let us know when applying.

Please submit your application via the "Apply" button

We would also welcome a cover letter that address this specific question, Tell us about you experience as a direct people leader of a delivery team.

For a copy of the Position Description please email

Unfortunately, applications cannot be accepted via this email.

Seniority level

Seniority levelDirector

Employment type

Employment typeFull-time

Job function

Job functionInformation Technology
IndustriesInformation Services

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