Digital Product Manager

3 weeks ago

City of Parramatta Council, Australia NSW Department of Customer Service Full time
Overview

Digital Product Manager (Payments & Finance) at NSW Department of Customer Service. This role focuses on the strategic development, implementation, and management of a digital payment & financial ledger system. The position requires collaboration with stakeholders across Revenue NSW, the Department of Customer Service, and end-users to ensure regulatory compliance and alignment with user needs. The role also includes overseeing payment collection processes and integrating the system with banking services.

Responsibilities
  • Product Vision and Strategy: Develop and communicate a clear vision and strategy for the digital payment & financial ledger system, aligning it with Revenue NSW Aspire strategy.
  • Defining and Tracking Key Success Metrics: Define and track key success metrics for the digital product, using data to measure performance and inform decision-making.
  • Stakeholder Engagement: Engage with stakeholders to gather requirements, understand their needs, and ensure their input is incorporated into the product development process.
  • User-Centric Design: Advocate for end-users, ensuring the product is user-friendly, accessible, and meets requirements.
  • Backlog Management: Collaborate with the Product Owner and development team to prioritise and manage the product backlog, delivering the most valuable features first.
  • Agile Development: Advise planning and sprint development with the Product Owner to ensure timely delivery of high-quality features.
  • Compliance and Standards: Ensure the product complies with regulations, standards, and best practices, including data security and privacy requirements.
  • Payment Collection: Partner with operational leadership to implement and manage payment collection processes, ensuring secure handling of transactions.
  • Bank Integration: Coordinate integration with banking services for seamless transactions and data exchange.
  • Performance Monitoring: Monitor product performance using analytics and user feedback to drive continuous improvement.
  • Training and Support: Coordinate with advisory and education teams to develop training and support for end-users and stakeholders.
Qualifications
  • Strong understanding of agile development methodologies.
  • Excellent communication and stakeholder management skills.
  • Ability to translate complex requirements into actionable tasks.
  • Knowledge of financial systems and government accounting principles.
  • Familiarity with data security and privacy regulations.
  • Experience with payment collection processes and banking integration.
Preferred Qualifications
  • Experience with tax systems or financial ledgers.
  • Certification in Product Management or Agile methodologies (e.g., CSPO, PMP).
About Revenue NSW

Revenue NSW is the state\'s principal revenue management agency and is part of the Department of Customer Service. Revenue Digital provides digital services for NSW Government customers and staff, including grants, fines resolution, and revenue collection. We focus on digital solutions that simplify processes and improve access to services for businesses and individuals, while adhering to legislation, customer expectations and best practices.

We are proud of our diverse and regional team and welcome flexible working. The role is based at one of several offices (Parramatta, Lithgow, Maitland, Gosford, Wollongong) with regular travel required to engage with the team and partners.

Additional Information

Closing Date: Monday 10:00am, 15th September 2025.

Contact:

Location: Flexible across Revenue NSW offices with hybrid working; travel may be required.


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