Service Coordinator

3 weeks ago

Brisbane, Queensland, Australia Richard Jay Full time
Are you ready for a new challenge?
  • Full time position Monday to Friday or Part Time options available
  • Training support and team-oriented culture
  • Attractive incentive programme
  • Staff discounts

Join a dynamic and supportive team committed to delivering high-quality service and spare parts to our customers across Australia wide. We value collaboration, innovation, and ensuring our customers receive seamless experiences.

We are seeking a proactive and detail-oriented Service Coordinator to manage service operations with our service technicians, administration staff, customers, and clients.

Founded in 1969, Richard Jay is an internationally recognised family-owned business providing laundry, warewashing and chemical dispensing solutions for hospitality, healthcare, government and community operations of all sizes.

The ideal applicant will have had previous experience with general administrative duties, excellent communication and customer service skills with a focus on time management.

Key Responsibilities
  • Coordinate scheduling and dispatch of service visits, ensuring service technicians and contractors are effectively turning up to customers' requests in a timely manner
  • Act as first point of contact for customer service and spare parts inquiries
  • Track and maintain accurate service records and reports
  • Work with internal teams to streamline service processes
  • Escalate service issues as needed and recommend improvements based on data and feedback
  • Administration of customer service and order information into our computer systems
  • Being a primary point of contact for all incoming service support and spare parts requests from internal and external customers

Qualifications & Skills
  • 1-3 years in service coordination, admin or a relevant customer-service role
  • Strong organisational, multitasking, and scheduling abilities
  • Excellent phone manner along with written and verbal communications skills
  • Experience with service or CRM software
  • Excellent customer service skills and customer follow-up procedures
  • Be a methodical worker who has great attention to detail
  • Be proactive, self-starter and reliable with an enthusiastic 'can-do' attitude
  • Proficient in Microsoft Office Applications with excel being essential
  • Able to demonstrate multi-tasking abilities, priority and Time Management in a team-work environment

An advantage would be knowledge in using Microsoft Dynamics.

As a second-generation family company, we understand that a business's people are its No. 1 asset. This is a unique opportunity for the right person to learn every aspect of our expanding business and become a part of our national team of 50+ talented individuals. Our workplace fosters a warm, collaborative culture with a focus on mentorship and a commitment to career progression.

Richard Jay is a wholly owned Australian company with a genuine national footprint - a rarity in the commercial laundry and warewashing industry. With offices and warehouses in every state, we alone are equipped to meet our client's delivery and servicing needs locally and immediately. Richard Jay Group consists of Commercial & Industrial Laundry equipment, Sales and Service, JayChem a revolutionary chemical business and Symbio Australia, supplying chemical and cleaning solutions.

If you are a highly motivated and energetic person with previous customer service experience looking to be part of a successful team, then we would be delighted to hear from you.
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