Customer Implementation Manager

3 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time

Join our dynamic team at DHL Global Forwarding We are seeking a Customer Implementation Manager within our Customer Implementation Department. This role is preferably based at our Melbourne Head Office but applications from other Australian offices are also welcome.

About Us:

We are a leading global logistics company offering a broad portfolio of services across various transportation modes to a diverse customer base worldwide. We connect people and businesses securely and reliably, facilitating sustainable global trade. Our specialized solutions cater to growth markets and industries such as technology, life sciences, healthcare, engineering, manufacturing, energy, auto-mobility, and retail. We are positioned as "The logistics company for the world."

Key Responsibilities:

  1. Lead, direct, and oversee the customer implementation process, including projects, ensuring alignment with business objectives and customer satisfaction.
  2. Serve as the primary liaison between customers, internal teams, and external partners to facilitate effective communication and collaboration, sourcing internal specialists as needed.
  3. Continuously evaluate and improve implementation processes to enhance efficiency, compliance, and service delivery.
  4. Monitor team performance against KPIs and metrics, implementing initiatives for continuous improvement.
  5. Provide regular reports and insights to senior management on progress and areas for improvement, ensuring compliance with processes and standards.
  6. Manage the implementation of complex customer projects, including stakeholders outside the country, ensuring successful onboarding.
  7. Lead and develop the implementation team, ensuring they have the necessary skills and resources for successful customer onboarding.

Key Accountabilities:

  1. Ensure high levels of customer satisfaction throughout the implementation process.
  2. Avoid customer service failures during implementation.
  3. Ensure team members are well-trained and understand customer requirements and expectations.
  4. Meet or exceed all customer implementation KPIs and milestones.
  5. Contribute to customer retention efforts.

To be successful, you will need:

All employees are expected to demonstrate our core behavioral dimensions to be successful at DHL Global Forwarding.

  • Drive success by focusing on and utilizing your strengths in pursuit of results.
  • Create a culture of trust where everyone feels empowered and motivated.
  • Maintain a positive mindset, prioritizing clear objectives despite challenges and change.
  • Demonstrate a will to win, collaborating effectively and seeking growth opportunities.

What to expect from us:

Our people are what make DHL great. We are committed to being a great place to work, offering competitive compensation, benefits, and programs that support our employees' personal lives.

  • Hybrid working options available after onboarding.
  • Consistently recognized as a great place to work.
  • Focus on well-being, including an annual fitness subsidy.

If you are seeking a career and believe you are a good fit for this position, apply now

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