Venue Manager

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Job Title: Venue Manager - CBCo Port Melbourne
Location: Port Melbourne, VIC
Reports to: Head of Operations
Direct Reports: Assistant Venue Managers, Bar and Floor Managers, Head Chef, Function Manager

The Venue Manager at CBCo Port Melbourne is responsible for the comprehensive management of the venue, encompassing the restaurant, bar, and event spaces. This role focuses on delivering exceptional customer experiences, managing successful functions and events, and ensuring the venue's financial success. The Venue Manager must drive business growth, uphold brand consistency, and align all operations with the company\'s standards.

• Lead and manage all aspects of the venue, including the restaurant, bar, and event spaces.
• Develop and implement standard operating procedures to maintain a seamless and exceptional guest experience.
• Oversee staff scheduling, training, and performance management to ensure high levels of service and efficiency.
• Manage and collaborate with the kitchen team to deliver high-quality food and beverage service.
• Work closely with the Function Manager and the General Manager at CBCo WA to ensure successful venue experiences, brand consistency, and customer satisfaction.
  • Manage logistical and operational aspects of functions, including staffing, equipment, and vendor relationships.
  • Collaborate with the Function Manager to develop event packages, pricing strategies, and promotional initiatives to maximise bookings and revenue.
  • Ensure brand consistency and customer satisfaction during all events.
    • Work closely with the Function Manager to ensure the success of off-site events.
    • Manage logistical and operational aspects, including staffing, equipment, and vendor relationships for off-site activities.
    • Ensure brand consistency and customer satisfaction during off-site activations.
      • Maintain a strong focus on delivering exceptional customer experiences.
      • Continuously assess and improve service standards, ensuring guests receive outstanding service at all times.
      • Handle customer feedback and resolve issues professionally and effectively, using review tracking tools to maintain a 24-hour response rate.
        • Full venue P&L responsibility, including budgeting, revenue tracking, and cost control.
          • Ensure that the venue and off-site events comply with all relevant laws, regulations, and safety standards.
          • Maintain health and safety protocols and provide ongoing training for staff to ensure a safe environment for both employees and guests.
            • Achieve or exceed monthly and annual revenue targets.
            • Maintain high standards of service and guest satisfaction, with a focus on repeat business and positive reviews.
              • Successfully execute functions and events with minimal issues, achieving high levels of customer satisfaction.
              • Increase the number of event bookings year-on-year through effective marketing and promotional strategies.
                • Achieve or exceed budgeted profitability, maintaining control over costs and maximising revenue.
                • Ensure timely and accurate financial reporting, with proactive measures to address any discrepancies.
                  • Achieve a customer satisfaction rating of 90% or higher, focusing on both regular venue operations and events.
                  • Implement at least three customer experience improvements per year based on feedback.
                    • Ensure 100% compliance with health, safety, and licensing regulations.
                    • Maintain a safe environment with zero incidents related to non-compliance.
                      • Maintain high levels of staff engagement and satisfaction, providing regular training and development opportunities.
                      • Conduct regular performance reviews, setting actionable goals for team members.
                      Seniority level
                      • Mid-Senior level
                      Employment type
                      • Full-time
                      Job function
                      • Management
                      Industries
                      • Hospitality

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