Change, Communications, Engagement

Change, Communications, Engagement (CCE) Analyst

Join to apply for the Change, Communications, Engagement (CCE) Analyst role at Australian Energy Market Operator (AEMO).

Overview

AEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians. Australian governments are committed to a net zero economy for Australia by 2050 and AEMO aims to enable this. Our core values are character, commitment and connection, and we co-design the future of our energy systems.

About The Role

The Finance and Governance division is an enabling function of AEMO and provides strategic, advisory and transactional finance and governance services to the AEMO business. Reporting to the Lead, F&G Change, Communications & Engagement, you will support F&G strategic initiatives through the implementation of Finance & Governance's change, communications and engagement (CCE) strategy. The role ensures strategic initiatives, business activities and projects are deployed to maximise employee adoption, provide timely and transparent communication, support customer and stakeholder experience, minimise risks/impacts and optimise value realisation. Flexibility to be based in Brisbane or Melbourne.

Role Responsibilities

• Support the delivery of the approved CCE strategy for F&G, including continuous improvement and complex BAU change management initiatives to align to best practice and enhance F&G's internal reputation.
• Provide CCE support to Finance & Governance teams in support of transformation and project-based delivery uplift. Develop Change, Communications and Engagement Plans and Reporting.
• Identify and address training needs while proactively managing change issues and risks.
• Develop compelling data-led and story-led copy across channels that aligns to F&G goals and enhances F&G's reputation across the AEMO Group.
• Collaborate with Enterprise Change Practice to ensure consistency of change activities and meet artefact standards (e.g., Change Impact Assessments, Change Strategy & Plan, Communication and Engagement Plan, Learning and Training Needs Analysis, People Readiness, Change Handover).
• Identify and plan for anticipated resistance and other change and people risks with effective control and mitigation strategies.
• Prepare inputs for status reporting and Enterprise Change Governance and Quality Assurance activities.
• Deliver change management activities to build organizational capability and maturity.

Experience And Knowledge

• Experience in a similar role with a track record of implementing successful BAU Change and Communications plans.
• Familiarity with project/change methodologies, assessment techniques and governance principles.
• Generalist experience across design and delivery of Communications, Engagement and Learning/Training.
• Excellent communication and presentation skills, able to articulate complex concepts clearly to stakeholders and executives.
• Experience in designing and delivering communications and training materials across multiple channels in complex, time-sensitive environments.
• Self-starter with an eye for engaging storytelling opportunities.

In Return Some Of Our Benefits To You

• Flexible working: work from home, part time, job share, hybrid options, and additional leave options.
• Professional development via projects, industry networks, job rotation, study assistance and more.
• Up to 4 days of volunteering leave per year.
• Annual performance bonuses (subject to eligibility).
• Wellness program, discounted health insurance, gym perks and Employee Assistance Program (EAP).

Position Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing, Public Relations, and Writing/Editing
• Industries: Utilities

About Our Process

AEMO values diversity and inclusivity in the workplace and welcomes applications from all backgrounds. We are dedicated to accommodating applicants' needs during the application or interview process; please email talent@aemo.com.au with any requirements.

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