Change, Communications, Engagement

Change, Communications, Engagement (CCE) Analyst

Join to apply for the Change, Communications, Engagement (CCE) Analyst role at Australian Energy Market Operator (AEMO)

AEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians. Australian governments are now committed to a net zero economy for Australia by 2050 and our vision is to enable this. We have the once-in-a-lifetime opportunity to co-design the future of our energy systems, and our core values revolve around character, commitment, and connection. Join us as we contribute to this significant transition in the energy sector.

About The Role

The Finance and Governance division is an enabling function of AEMO and provides strategic, advisory and transactional finance and governance services to the AEMO business.

Reporting to the Lead, F&G Change, Communications & Engagement, you'll play a pivotal role in supporting F&G strategic initiatives, supported through the implementation of Finance & Governance's change, communications and engagement (CCE) strategy.

This role ensures strategic initiatives, business activities and projects are deployed in a manner that maximises employee adoption, provides timely and transparent communication, supports customer and stakeholder experience, minimises risks/impacts and optimises overall value realisation.

Flexibility to be based in Brisbane or Melbourne.

Role Responsibilities

• Support the delivery of the approved CCE strategy for F&G including continuous improvement and complex BAU change management initiatives to align to best practice and enhance F&G's internal reputation.
• Provide CCE support to Finance & Governance teams in support of relative transformation and project-based delivery uplift. Change, Comms and Engagement Plan and Reporting
• Identify and address training needs while proactively managing change issues and risks.
• Develop compelling data-led and story-led copy that engages and resonates across various channels – aligned to F&G goals – that enhances F&G's reputation across AEMO Group.
• Work with the Enterprise Change Practice to ensure consistency of change activities and meet minimum artefact standards in terms of quality and level of detail including (but not limited to) Detailed Change Impact Assessments, Change Strategy & Plan, Communication and Engagement Plan, Learning and Training Needs Analysis and Plans, People Readiness, and Change Handover.
• Proactively identify and plan for anticipated resistance and other change and people risks through effective control and mitigation strategies.
• Prepare required inputs for relevant status reporting, and Enterprise Change Governance and Quality Assurance activities.
• Deliver change management activities to build organisational capability and maturity.

Experience And Knowledge

• Experience in a similar role with a demonstrated track record of implementing successful BAU Change and Communications plans.
• Familiarity with project and/or change methodologies, assessment techniques and governance principles.
• Some generalist experience across the design and delivery of Communication, Engagement and Learning / Training.
• Excellent communication and presentation skills, capable of articulating complex concepts clearly and concisely to stakeholders and executives.
• Experience in the design and delivery of communications and training materials across multiple channels in complex and time-sensitive environments.
• A natural self-starter with an eye for engaging storytelling opportunities.

In Return Some Of Our Benefits To You

• Flexible working: work from home, part time, job share, hybrid options, and additional leave options
• Professional development via projects, industry networks, job rotation, study assistance and more
• Give back with up to 4 days of volunteering leave per year
• Reward your hard work with annual performance bonuses (subject to eligibility)
• Wellness program, discounted health insurance, gym perks and our comprehensive Employee Assistance Program (EAP)

About Our Process

AEMO values diversity and inclusivity in the workplace, welcoming applications from all backgrounds without regard to age, disability, gender, sexual orientation, parental status, race, religion and our First Nation peoples. We are dedicated to accommodating applicants' needs during the application or interview process, simply let us know by emailing talent@aemo.com.au.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Marketing, Public Relations, and Writing/Editing

Industries: Utilities

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