Terminal Interface Manager

We currently have an exciting new opportunity for a dynamic and experienced Terminal Interface Manager to join our Aviation team.

The Terminal Interface Manager is responsible for the design, development & delivery of business improvements across all Aviation Operations facilities projects including innovative product development, infrastructure projects, process & systems improvements, service enhancements and people change projects. The Interface Manager provides the operational project interface across all Aviation Operations facilities projects including Capital Projects. The role will work with the Technology Business Partner, Development Manager, Project Manager, Consultants, and wider project team from initiation through to the delivery. As the accountable leader and representing the aviation business unit you will lead engagement with both internal and external parties and build a strong partnership approach with our airline customers. You will champion the traveler experience and operational outcomes to ensure the right solution is delivered at the right time to meet the business need now and into the future.

Explore how we are thinking big with exciting projects like the Third Runway, state-of-the-art terminals, and thriving business park developments. You can also learn more about life at Melbourne Airport – our culture, values, and what makes us unique at Join us in shaping the future of aviation as we propel Melbourne Airport towards becoming Australia's favourite Airport destination.

Key responsibilities:

The role's duties and accountabilities include, but are not limited to:

Business & Product Improvements

• Develop & deliver business improvements across Aviation Operations including processes, systems, people and infrastructure projects from inception, business case development, funding & approvals to delivery and go live ensuring ORAT activities successfully completed.

Project Interface

• Manage the delivery of an efficient and effective Aviation Capital Project (key focus on system and technology solutions) from design to delivery & go live to enhance the traveller and operator experience.
• Ensure appropriate stakeholder engagement & sign offs and meet cost effective operational requirements with cost effective technology solutions.
• Ensure that the development and implementation of aviation capital projects are supported by asset/system policies and procedures that maximise the long-term impact for the customer, meet compliance requirements and delivery cost efficiency on an ongoing basis.

Operational Readiness

• Manage the consistent delivery of ORAT (Operational Readiness Activation and Transition) for technology projects in relation customer impact, regulatory requirements, readiness, cost, and compliance across Operational scope of the project.
• Ensure development of ORAT plan and effective execution of the plan.
• Manage the effective transition of systems into live environments and successful handover to business operating teams.

Reputational Management & Risk Mitigation

• Manage the operational readiness interface of Operations projects as the Operations SME across Aviation

Operations (Terminal, Airfield & Systems)

• Ensure compliance and risk mitigation perspective ensuring mitigation through design, construction, delivery and ORAT with appropriate stakeholder engagement and sign off.

Stakeholder Management

• Deliver the stakeholder management and communications strategy for relevant Aviation technology projects and go live of systems.
• Ensuring all stakeholders focus on the customer, safety, timescales, and cost-effective delivery of projects.
• Build and maintain strong partnerships with stakeholder group both internal and external.

Policy and Process

• Ensure that the development and implementation of technology projects, process and operational improvement initiatives are supported by appropriate policy and procedures to maximise their impact for the customer, meet operational/compliance and asset management requirements and deliver cost efficiency on an ongoing basis.
• Policy creation to drive system performance and output.
• Manage and understand current state to design and implement future end state processes.

Airport Emergency Response Preparedness

• Fully understand role in relation to the Airport Emergency Plan (AEP) and Crisis Management Plan (CMP),
• ensuring training is up to date and capable to enact responsibilities. Enacts responsibilities when required.

The successful candidate will have:

• Experience in project management and delivery
• Strong background in passenger facilitation technology and operational systems
• A strong knowledge and experience within the Aviation industry with a focus on airport operations or airline customer/operations delivery and strategy
• Experience in fast paced, highly complex operational environment where new assets/infrastructure are being developed and delivered alongside existing operations
• Proven ability to lead large scale projects from initiation to completion
• Proven experience with Contract Management in an operating environment
• At least three years in managerial role
• At least five years in the aviation industry

We understand that not everyone will feel they meet all of these 100%. However, if you feel you have the attitude and aptitude to grow within our team, we invite you to apply and have a conversation with us about this position.

About the Company:

Melbourne Airport (Australia Pacific Airports Corporation) is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world, connecting us to the global marketplace. We are committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation to deliver our vision of becoming Australia's favourite Airport destination. Currently, in an exciting phase of change, we are delivering rewarding career opportunities, making Melbourne Airport a dynamic and fast-paced place to work for our people.

APAC is a majority Australian-owned private company that also operates Launceston Airport, the tourism gateway to Tasmania and an industry multi-award-winning airport.

Culture and Values:

By joining the team at Melbourne Airport, you will work within a friendly, high-performance culture with a focus on our people and their development.

Our vision is to become Australia's favourite Airport destination and our people are paramount to achieving this success. We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it and Work Together.

Benefits:

• Free access to Higher State, our state-of-the-art Fitness Club & Wellness Hub at Novotel & ibis Styles Airport hotel.
• Airport car parking 24 hours/365 days a year for both business and personal use
• Hybrid flexible working arrangements
• Airport Holiday, an additional day of leave
• Wellness Day, a further additional day of leave
• Discounted onsite childcare at Creative Garden Early Learning
• Mental health and well-being initiatives, including Employee Assistance Program (EAP)
• Long-term career and professional development opportunities
• Active social culture and participation in a range of social impact days and activities
• Signature Experiences including an airfield family day, and kids' footy day
• Access to an employee benefits scheme including access to corporate rates and airport retailer discounts (including SkyBus)

APAC is committed to weaving Diversity into our DNA. We believe that Diversity and Inclusion will help us realise our greatest potential as a company, and maximise the potential of all our team members. We strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative.

APAC provides equal opportunity and advancement in employment regardless of gender, age, sexual orientation, race, ethnicity, cultural background, caring responsibilities, disability or socioeconomic background. We encourage applications from candidates of all backgrounds who share our workplace values of Being You, Thinking Big, Owning It and Working Together.