Terminal Interface Specialist

We are seeking a highly skilled and experienced professional to join our team as a Terminal Interface Manager. This is an exciting opportunity for someone who wants to work in a dynamic and fast-paced environment, contributing to the design, development, and delivery of business improvements across all Aviation Operations facilities projects.

The successful candidate will be responsible for managing the delivery of efficient and effective Aviation Capital Projects from design to delivery and go-live, enhancing the traveller and operator experience. They will ensure appropriate stakeholder engagement and sign-offs, meet cost-effective operational requirements with cost-effective technology solutions, and ensure that the development and implementation of aviation capital projects are supported by asset/system policies and procedures that maximise the long-term impact for the customer, meet compliance requirements, and deliver cost efficiency on an ongoing basis.

This role involves working closely with various stakeholders, including Technology Business Partners, Development Managers, Project Managers, Consultants, and wider project teams. The successful candidate will be accountable for leading engagement with both internal and external parties, building strong partnerships with airline customers, championing the traveller experience and operational outcomes, and ensuring the right solution is delivered at the right time to meet the business need now and into the future.

This is a unique opportunity to make a significant impact in shaping the future of aviation, propelling Melbourne Airport towards becoming Australia's favourite Airport destination.

• Business & Product Improvements
  • Develop and deliver business improvements across Aviation Operations, including processes, systems, people, and infrastructure projects from inception to delivery and go-live, ensuring Operational Readiness Activation and Transition (ORAT) activities are successfully completed.
• Project Interface
  • Manage the delivery of efficient and effective Aviation Capital Projects from design to delivery and go-live, enhancing the traveller and operator experience.
  • Ensure appropriate stakeholder engagement and sign-offs, meet cost-effective operational requirements with cost-effective technology solutions.
  • Ensure that the development and implementation of aviation capital projects are supported by asset/system policies and procedures that maximise the long-term impact for the customer, meet compliance requirements, and deliver cost efficiency on an ongoing basis.
• Operational Readiness
  • Manage the consistent delivery of ORAT for technology projects, ensuring customer impact, regulatory requirements, readiness, cost, and compliance across operational scope.
  • Ensure development of ORAT plan and effective execution of the plan.
  • Manage the effective transition of systems into live environments and successful handover to business operating teams.
• Reputational Management & Risk Mitigation
  • Manage the operational readiness interface of Operations projects as the Operations Subject Matter Expert (SME) across Aviation.
• Operations (Terminal, Airfield & Systems)
  • Ensure compliance and risk mitigation perspective, ensuring mitigation through design, construction, delivery, and ORAT, with appropriate stakeholder engagement and sign-off.
• Stakeholder Management
  • Deliver stakeholder management and communications strategy for relevant Aviation technology projects and go-live of systems.
  • Ensure all stakeholders focus on the customer, safety, timescales, and cost-effective delivery of projects.
  • Build and maintain strong partnerships with stakeholder groups, both internal and external.
• Policy and Process
  • Ensure that the development and implementation of technology projects, process, and operational improvement initiatives are supported by appropriate policy and procedures to maximise their impact for the customer, meet operational/compliance and asset management requirements, and deliver cost efficiency on an ongoing basis.
  • Create policy to drive system performance and output.
  • Manage and understand current state to design and implement future end-state processes.
• Airport Emergency Response Preparedness
  • Fully understand role in relation to the Airport Emergency Plan (AEP) and Crisis Management Plan (CMP).
  • Ensure training is up-to-date and capable to enact responsibilities. Enact responsibilities when required.