Service Coordinator

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Location: Pemulwuy NSW (AUS), New South Wales, AU - Australia

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

What is the Opportunity?
Are you an experienced, enthusiastic, and self-motivated professional? We have an exciting opportunity for a Service Coordinator to join our Service team based in Eastern Creek, NSW.
Reporting to our Service Support Centre Manager - ANZ, you'll play a crucial role in coordinating activities for our Field Service team, which serves clients across Australia. Here are the details:

Responsibilities:

1. Customer Calls: Answer customer calls promptly and resolve issues effectively.
2. Service Technician Scheduling: Manage service orders, including scheduling/coordinating Service Technician staff using our ERP system.
3. Service Reports and Invoices: Process and distribute service reports and invoices.
4. Service Agreements: Prepare and distribute service agreements, including managing renewals.
5. Quotations: Assist with preparing and following up on quotations for service contracts, spares, and consumables. Maintain the quotation log.
6. Sub-Contractor Coordination: Coordinate work performed by sub-contractors, including raising purchase orders and processing invoices.
7. Support Team Activities: Assist the Service Support Manager and Team with day-to-day business activities.

Qualifications and Skills:

1. TAFE Diploma: A relevant TAFE diploma is highly regarded but not essential.
2. Administration Experience: At least 2-4 years of administration experience, preferably in a technical environment.
3. Customer Relationship Management: Experience in managing customer relationships.
4. ERP System Familiarity: Knowledge of ERP systems is beneficial.
5. Autonomy and Enthusiasm: Ability to work independently and as part of a team.
6. Relationship Building: Create and maintain positive relationships with staff and customers.
7. Strong Communication: Excellent communication and interpersonal abilities are essential.
8. High level of proficiency with Microsoft applications: such as Excel and Word.

What we will offer in return

At Arjo, our vision is to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognise and value our global employees. You will also have the opportunity to work in a highly engaged and vibrant workplace culture, which includes:

1. Great Place to Work Certified – May 2024
2. Great Place to Work /Best Place to Work in Healthcare and Social Assistance – Australia 2024
3. Paid Parental Leave Scheme
4. Employee Assistance Program
5. Free onsite parking
6. Our Guiding Principles Reward and Recognition
7. Being part of a Market-leading supplier of medical devices and solutions for people facing mobility challenges.
8. Continuing education and career development plan

Why diversity matters to us
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Aboriginal and Torres Strait Islander are encouraged to apply and explore a career with Arjo.

Successful applicants will be required to undergo relevant reference checks, national police and a pre-employment medical check (including a drug & alcohol screening).

For those with a passion to improve mobility outcomes for others, a rewarding career at Arjo awaits. We look forward to receiving your application

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.