Service Coordinator
2 days ago
Service Coordinator
Superior Air Conditioning (NSW) Pty Ltd is a mechanical business that designs, installs, services and maintains all types of air conditioning systems.
We are currently seeking a Service Coordinator who can deliver exceptional customer service to our clients and our internal Service teams.
About the role
You will be responsible for the scheduling of Service Technicians and Subcontractors to meet our clients KPI's for Reactive/ Breakdown service call, Quoted works and planned preventative maintenance tasks.
Day to day activities would include but not limited to:
- Be first point of contact for customers requesting services.
- Manage phone calls and emails promptly and professionally.
- Provide an excellent level of customer service support through incoming emails, phone calls and logging Service requests.
- Allocate and coordinate Service Requests with customers and technicians.
- Monitoring service requests based on priority.
- Updating client portals with notes and documentation.
- Management of supplier purchases by ordering materials required for completion of service jobs.
- Administrative support where required associated with documentation, reports, timesheets, invoicing etc.
To be successful in this position you will need to be motivated and have the following skills and abilities:
- Excellent speaking, listening and writing skills.
- Good time management.
- Professional presentation.
- Show reliability and responsibility.
- Ability to work in a fast-paced environment.
- Can work autonomously as well as take direction from team members.
- Be proficient in use of MS Windows (including: Word, Excel and Outlook)
You will be rewarded with:
- Competitive salary package + super
- Company uniform, laptop and phone
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