Support Technician

4 weeks ago

Sydney, New South Wales, Australia Aptella Full time

Aptella, Silverwater, New South Wales, Australia

About the Role

At Aptella, we combine cutting-edge technology with exceptional service to empower our customers across the mining, geospatial, building, and civil construction sectors. Based in Silverwater, we're currently looking for a Support Technician to provide both phone and hands-on support and training for our specialist product range in real-world field environments.

This is not an IT role. You'll be working directly with customers who use Aptella's advanced positioning and machine control technologies and others in their day-to-day operations. Your responsibilities include remote and onsite technical support, field-based product training, assisting with setup and configuration of site infrastructure, and contributing to the continuous improvement of our support services.

This role is solutions-focused and essential to ensuring Aptella remains a trusted technology partner in construction and resource industries.

Key Responsibilities
  • Diagnose and resolve technical issues across Aptella products.
  • Deliver high-quality training to customers onsite, in-office, and remotely.
  • Manage and document support cases within D365 with clarity and timeliness.
  • Recommend customer workflows and training based on product usage.
  • Conduct setup, maintenance, and diagnostics for Aptella products.
  • Provide hands-on training and operational guidance to customers.
  • Complete work order documentation through the Field Service App.
  • Actively recommend product upgrades or replacements as appropriate.
  • Support company and industry events when required.
About You

You're technically minded with an interest in geospatial or machine control products. Prior experience is a bonus, but Aptella provides full training. You're a clear communicator with a solutions-focused mindset, always aiming to deliver exceptional service. Whether you're working independently onsite or collaborating with a team, you stay organized and confident in managing and prioritising support tickets.

Experience with platforms like D365 is advantageous, but willingness to learn and adapt is what sets you apart. You take pride in doing things right the first time and thrive in a role where no two days are the same.

Benefits

We work with the latest technology in a supportive, high‑performing environment. We value diverse perspectives and offer competitive benefits including flexible work options, career development, generous parental leave, and more.

Equal Opportunity

We are an equal-opportunity employer and encourage applications from all backgrounds.

Role Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service and Training
  • Industries: Technology, Information and Media, Construction, and Agriculture; Construction, Mining Machinery Manufacturing

We are not providing the irrelevant job-listing content or location-based postings from the surrounding pages in this refined description.


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