Customer Service Representative

1 week ago

City of Brisbane, Australia Schweitzer Engineering Laboratories, Inc. Full time

Customer Service Representative page is loaded## Customer Service Representativelocations: Australia - Brisbanetime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 18, 2025 (30+ days left to apply)job requisition id: 2025-18204***Essential Duties and Responsibilities*** 1. Provide world-class customer care to both internal and external customers. 2. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications 3. Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers. 4. Complete and pass required customer service certifications. 5. Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems. 6. Assist with customer feedback tracking and driving to customer satisfaction. 7. Follow and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles. 8. Understand. Create. Simplify. 9. Other duties as assigned (may include office administration and other support duties dependent on region/department). ***Required Qualifications*** Minimum 1 year of customer service experience Associate's degree or related business experience Strong computer skills Ability to learn concepts and technical details of products Strong writing, proofreading, documentation, and communication skills Ability to learn new skills and assume new responsibilities Ability to work cooperatively in a team environment Background check results satisfactory to SEL Negative drug test result(s) Ability to write and speak English coherently ***Preferred Qualifications*** ERP or CRM tools experience Experience in technical sales environment Bilingual Bachelor's degree ***Physical Requirements*** None
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