Customer Assist Consultant

3 weeks ago

Brisbane, Queensland, Australia Buscojobs Full time

About Us

At Suncorp Bank, you can build a career with exceptional growth potential within a culture of purpose and belonging. As part of the ANZ Group, applications to Suncorp Bank will direct you to ANZ systems, and correspondence will be from ANZ during the recruitment process.

About the Role

As a Customer Assist Consultant in Home Lending, you will help customers during periods of financial hardship, assisting them until the agreement concludes, in accordance with business policy.

Role Location: 80 Ann Street, Brisbane QLD 4000

Role Type: Permanent, Full-time

What will your day look like?

  • Assist customers with hardship inquiries by assessing applications and making recommendations.
  • Determine appropriate actions to support customers experiencing financial difficulties.
  • Review initial customer lending through summary Loan File checks, if applicable.
  • Provide empathy and direct customers to counseling services when necessary.
  • Guide and inform customers when a Hardship Notice is present.
  • Maintain contact with customers until their financial difficulties are resolved or other solutions are found.

What will you bring?

To succeed, you will ideally have:

  • Experience in a similar role (desired but not mandatory).
  • Tertiary qualifications (desired but not mandatory).
  • Understanding of the legal and regulatory environment (desired).
  • Banking and lending experience (desired but not mandatory).

We value a growth mindset, so you don't need to have all these skills. If most are in your toolbox, we want to hear from you.

Why join us?

Suncorp Bank, part of the ANZ Group, offers roles that support the financial wellbeing of over a million customers. We prioritize wellbeing, offering benefits and resources to promote work-life balance and flexible work arrangements.

Joining Suncorp Bank provides growth opportunities across the bank and within the broader ANZ Group, operating in nearly 30 markets globally.

We are committed to an inclusive workplace where everyone can thrive. We welcome all applicants and are happy to discuss any adjustments needed during the recruitment process or role.

Learn more about working at Suncorp Bank and ANZ Group by visiting our careers page.

  • You can apply for this role via ANZ Careers, referencing the job number.

Job Posting End Date: 25/08/2025, 11:59 PM (Melbourne, Australia)

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