Customer Consultant

1 day ago

Brisbane, Queensland, Australia Buscojobs Full time

Position Overview :

Randstad is currently recruiting for multiple Customer Consultant positions with one of Australia's most reputable and trusted homegrown banks. In this role, you will assist customers via phone and digital messaging channels, delivering prompt, professional, and empathetic service. You'll provide exceptional support to both new and existing customers, handling a range of inquiries from setting up new accounts to resolving missed payments and assisting with lost or stolen cards. As part of a customer-focused team, you'll play a key role in creating positive experiences and ensuring every interaction is handled with care and efficiency.

  • Pay rate: $35.86 per hour plus super
  • Location: Ipswich CBD (Ideal for Public Transport)
  • Full-time hours: 37.5 hours/week
  • Rostering hours: between 8am and 9pm
  • Availability: Full availability Monday to Sunday, 7-day roster

Key Responsibilities :

  • Provide high-quality customer service with empathy, patience, and resilience.
  • Approach each customer interaction with understanding, ensuring they feel heard, valued, and supported.
  • Build rapport through active listening, clear communication, and genuine engagement.
  • Develop trusted relationships by consistently meeting or exceeding customer expectations.
  • Foster customer loyalty and satisfaction through strong interpersonal skills.
  • Work collaboratively within a team-focused environment.
  • Support colleagues and promote open communication to contribute to a positive team culture.

Skills / Experience Required :

  • Previous experience in Customer Service; Call Centre experience is desirable but not essential.
  • Exceptional communication skills and eagerness to learn.
  • Ability to collaborate effectively with a team.
  • Ability to build relationships with a diverse customer base.
  • Motivated individual focused on personal and team success.
  • Ability to pass criminal history and anti-money laundering checks.
  • Full Australian Working Rights.

What's in it for you?

  • Supportive team environment valuing well-being and growth.
  • Opportunity to work within one of Australia's largest banks.
  • Competitive hourly rate.
  • Comprehensive training to develop skills and career progression.
  • Employee benefits supporting work-life balance.

All shortlisted candidates must be available for a virtual Assessment Centre.

Randstad is committed to equal employment opportunities and diversity and encourages applications from all backgrounds.

Skills: Customer Service, Call Center, inbound calls, outbound calls

Qualifications :

  • High School Graduate

Education: Secondary School / High School

#J-18808-Ljbffr

  • Customer Support Consultant

    3 days ago

    Brisbane, Queensland, Australia RPMGlobal Full time $80,000 - $120,000 per year

    About the RoleRPMGlobal is seeking a Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters.The Customer Support Consultant will be responsible for investigating and resolving issues for our MinVu product. MinVu is...

  • Customer Support Consultant

    1 day ago

    Brisbane, Queensland, Australia RPM Global Full time

    About the RoleRPMGlobal is seeking a Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters.The Customer Support Consultant will be responsible for investigating and resolving issues for our MinVu product. MinVu is...

  • Customer Claims Consultant

    1 day ago

    Brisbane, Queensland, Australia Auto & General Australia Full time

    Join to apply for the Customer Claims Consultant - Home role at Auto & General Australia1 month ago Be among the first 25 applicants Join to apply for the Customer Claims Consultant - Home role at Auto & General Australia Get AI-powered advice on this job and more exclusive features.Brief Description We need YOU To help us make a difference.At Auto &...

  • Customer Care Consultant

    2 days ago

    Brisbane, Queensland, Australia Blackwoods Full time

    Customer Care Consultant - Trade Store - Mt Isa QLDJoin to apply for the Customer Care Consultant - Trade Store - Mt Isa QLD role at BlackwoodsCustomer Care Consultant - Trade Store - Mt Isa QLD1 day ago Be among the first 25 applicantsJoin to apply for the Customer Care Consultant - Trade Store - Mt Isa QLD role at BlackwoodsYOUR OPPORTUNITYWe are looking...

  • Customer Support Consultant

    2 days ago

    Brisbane, Queensland, Australia Topdeck Travel Full time

    Position: Customer Support Consultant – Global TouringReporting to: Customer Sales Team LeaderLocation: Brisbane, AustraliaContract: Permanent, Full TimeThe Global Touring team inspires people through life-changing travel experiences.We're a group touring company, and through our brands Topdeck Travel and Back-Roads Touring, we are continuously developing...

  • Customer Claims Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Auto & General Australia Full time

    Join to apply for the Customer Claims Consultant - Home role at Auto & General Australia1 month ago Be among the first 25 applicantsJoin to apply for the Customer Claims Consultant - Home role at Auto & General AustraliaGet AI-powered advice on this job and more exclusive features.Brief DescriptionWe need YOU To help us make a difference.At Auto & General,...

  • Customer Claims Consultant

    3 days ago

    Brisbane, Queensland, Australia Auto & General Australia Full time

    Join to apply for the Customer Claims Consultant - Home role at Auto & General Australia1 month ago Be among the first 25 applicantsJoin to apply for the Customer Claims Consultant - Home role at Auto & General AustraliaGet AI-powered advice on this job and more exclusive features.Brief DescriptionWe need YOU To help us make a difference.At Auto & General,...

  • Customer Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Randstad Education Australia Full time

    Position Overview: Randstad is currently recruiting for multiple Customer Consultant positions with one of Australia's most reputable and trusted homegrown banks.In this role, you will assist customers via over the phone and digital messaging channels, delivering prompt, professional, and empathetic service.You'll provide exceptional support to both new and...

  • Customer Assist Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert:Job Title: Customer Assist Consultant - Suncorp BankDepartment: SB Specialist Customer CareDivision: Suncorp BankLocation: BrisbaneAbout UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp...

  • Customer Assist Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert:Job Title: Customer Assist Consultant - Suncorp BankDepartment: SB Specialist Customer CareDivision: Suncorp BankLocation: BrisbaneAbout UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp...