
Head of Customer Success
2 days ago
Join to apply for the Head of Customer Success role at PropertyMe
Join to apply for the Head of Customer Success role at PropertyMe
Join the National Leader in Cloud-Based Property Management
Our Story
PropertyMe is Australia's #1 property management platform with over 60% market share. PropertyMe is used by more than 35,000 real estate professionals to manage over 1. million properties.
Join a growing team, in a growing business as we continue to consistently grow our core business and also expand into exciting new markets and products.
Your work will make an impact on the day-to-day lives of millions of Australian real estate professionals, tenants and owners.
Your Mission
The Head of Customer Success
is responsible for driving engagement, adoption, retention, and portfolio growth through a high-performing team. Reporting to the Chief Customer Officer, this role ensures a seamless customer experience while overseeing the growth of corporate partner programs and strengthening key industry relationships.
Success will be measured by team performance, customer growth, feature utilisation, and revenue expansion.
Responsibilities
Responsibilities and duties of the role include, but are not limited to:
Customer Success and Training Leadership
- Lead and manage the day-to-day performance of the Customer Success and Training teams, ensuring KPIs and strategic goals are achieved
- Review and optimise business processes to enhance customer outcomes and employee experience
- Motivate, coach, and develop a high-performing, inclusive team to deliver against customer success metrics
- Plan and oversee customer and consumer feature rollouts:
- Ensure internal training and readiness across the team
- Drive customer uptake strategies to maximise feature adoption
- Formulate and deliver against targets related to:
- Increased customer utilisation of the platform.
- Increased revenue per customer portfolio.
- Lead and contribute to key customer improvement and engagement projects.
- Manage the Corporate partner program, including:
- Identifying and qualifying new growth/loyalty partner opportunities
- Coordinating and delivering partner engagement events and initiatives as per agreements
- Representing the business at partner activities and strengthening industry relationships.
- Collaborate cross-functionally with product, support, marketing, and sales teams to share customer insights and influence business strategy.
- Utilise data-driven insights to continuously improve the customer journey and inform initiatives.
- Conduct regular 1:1s, performance reviews, and team meetings.
- Support individual team members with tailored development and training plans.
- Build a culture of accountability, ownership, and high achievement.
- A proven leader in Customer Success or similar SaaS/PropTech environments
- An open communicator who actively listens and builds trust with customers and teams
- Calm, resilient, and composed under pressure, inspiring others through leadership by example
- Adaptable, proactive, and always looking for ways to improve
- A strategic thinker who can turn vision into clear, measurable actions
- Strong knowledge of customer onboarding, engagement, utilisation and retention strategies
- A well-established industry network with the ability to build advocacy and influence
- Demonstrated success in driving customer growth, adoption, and revenue outcomes
- A data-driven mindset with the ability to interpret and act on customer insights
- Excellent written and verbal communication skills
- Proficiency in Salesforce (or similar CRM) for customer journey and data management
- Deep product knowledge of PropertyMe—or the passion to quickly become a PropertyMe evangelist
- A nurturing and empowering team to help you reach your full potential
- Strong opportunities for career development in a growing company
- High autonomy and recognition in your role
- Vibrant culture
- Regular milestone parties
- Job security working for one of Australia's leading PropTech companies
- Seniority levelDirector
- Employment typeFull-time
- Job functionOther
- IndustriesSoftware Development
Referrals increase your chances of interviewing at PropertyMe by 2x
Sign in to set job alerts for "Head of Customer Success" roles.Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 2 weeks ago
Director Sales & Customer Success, Asia Pacific (Seerist)Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 days ago
Strategic Account Director, Talent Solutions (12m FTC)Sydney, New South Wales, Australia 3 days ago
Director, Content Operations (Bangkok-based, relocation provided)Sydney, New South Wales, Australia 2 weeks ago
Head of Growth – Business Development & PartnershipsSydney, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia A$130,000.00-A$145, weeks ago
Sydney, New South Wales, Australia 18 hours ago
Director, Loyalty Strategy Consulting SalesSt Leonards, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia A$220,000.00-A$250, days ago
Sydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 weeks ago
Strategic Account Director – Banking & Financial ServicesHarris Park, New South Wales, Australia 1 week ago
Sydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 1 day ago
Sydney, New South Wales, Australia 1 month ago
St Leonards, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 4 weeks ago
Head of Partnerships and Trade Marketing, ANZSydney, New South Wales, Australia 1 day ago
Sydney, New South Wales, Australia 1 day ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Head Of Customer Success
3 weeks ago
Sydney, New South Wales, Australia Buscojobs Full timeHead of Customer Success - Construction Tech Our client is seeking a dynamic Head of Customer Success to join their team and drive their 2024 growth initiatives.The company offers a state-of-the-art project management platform that enables teams to predict and plan for both anticipated and unforeseen events, ensuring overall project efficiency.As the Head of...
-
Head Of Customer Success
4 weeks ago
Sydney, New South Wales, Australia Buscojobs Full timeHead of Customer Success - Construction TechOur client is seeking a dynamic Head of Customer Success to join their team and drive their 2024 growth initiatives. The company offers a state-of-the-art project management platform that enables teams to predict and plan for both anticipated and unforeseen events, ensuring overall project efficiency.As the Head of...
-
Head of Customer Success
1 day ago
Sydney, New South Wales, Australia PropertyMe Full timeJoin to apply for the Head of Customer Success role at PropertyMeJoin to apply for the Head of Customer Success role at PropertyMeJoin the National Leader in Cloud-Based Property ManagementOur Story PropertyMe is Australia's #1 property management platform with over 60% market share. PropertyMe is used by more than 35,000 real estate professionals to manage...
-
Head of Customer Success
4 weeks ago
Sydney, New South Wales, Australia SKUTOPIA Full timeHead of Customer Success3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.SKUTOPIA is on a mission to democratise and decarbonise logistics.SKUTOPIA is a deep-tech logistics company operating under a dual RaaS (Robotics-as-a-Service) and SaaS model. We deliver end-to-end, AI-powered robotic fulfilment...
-
Head of Customer Success
4 weeks ago
Sydney, New South Wales, Australia SKUTOPIA Full timeHead of Customer Success3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.SKUTOPIA is on a mission to democratise and decarbonise logistics.SKUTOPIA is a deep-tech logistics company operating under a dual RaaS (Robotics-as-a-Service) and SaaS model. We deliver end-to-end, AI-powered robotic fulfilment...
-
Head Of Customer Success
6 days ago
Sydney, New South Wales, Australia Property Me Full timeJoin the National Leader in Cloud-Based Property Management Our Story PropertyMe is Australia's property management platform with over 60% market share.PropertyMe is used by more than 35,000 real estate professionals to manage over 1.million properties.Join a growing team, in a growing business as we continue to consistently grow our core business and also...
-
Head Of Customer Success
6 days ago
Sydney, New South Wales, Australia Property Me Full timeJoin the National Leader in Cloud-Based Property ManagementOur StoryPropertyMe is Australia's #1 property management platform with over 60% market share.PropertyMe is used by more than 35,000 real estate professionals to manage over 1.million properties.Join a growing team, in a growing business as we continue to consistently grow our core businessand...
-
Customer Success Manager
2 days ago
Sydney, New South Wales, Australia GovConnex Full timeOverview Role: Customer Success Manager.Location: Sydney CBD (Hybrid - 3 days/week in office).Employment type: Full-time.Reporting to: Head of Customer Success. Responsibilities Own customer outcomes: Be the strategic partner for a portfolio of Gov Connex customers, ensuring they realise value and achieve quantifiable success. Lead onboarding & training:...
-
Customer Success Manager
23 hours ago
Sydney, New South Wales, Australia Monograph Full timeWhat you\'ll do: Onboard & activate: Set clear success plans and get customers to first value quickly.Run brilliant rhythms: Lead Quarterly Check-Ins that tie product usage to outcomes.Protect & grow: Spot risk early, build save plans, own renewals, and drive expansion.Turn insight into impact: Translate feedback into crisp, actionable signals for...
-
Customer Success Manager
2 days ago
Sydney, New South Wales, Australia Tracksuit Limited Full timeAs a Brand Champion (our version of a Customer Success Manager), your number one priority is ensuring marketers are getting as much value as possible from the brand health data in their Tracksuit Dashboards. What you'll do Onboard & activate: Set clear success plans and get customers to first value quickly. Run brilliant rhythms: Lead Quarterly...