Customer Success Advisor

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $375,000 - $450,000

About the Role:

Key to success in this Customer Success Specialist position lies in partnering with consulting teams to drive adoption and retention through strategic account planning.

Responsibilities include:

  • Collaborating with cross-functional teams to identify opportunities for growth and driving customer value.
  • Developing a seamless contract renewal experience, maximizing renewal rates by articulating the value of products at pivotal moments in the customer journey.
  • Performing risk assessments and mitigation strategies to ensure customer satisfaction.
  • Leading regular business reviews to communicate progress against agreed success plans and providing actionable insights to inform business decisions.
  • Partnering with product and technical service teams to improve the customer experience and drive innovation.
  • Reporting directly to the Head of Customer Experience, contributing to the development of a new Customer Success vision, strategy, and value-adds for the Enterprise Customer Success portfolio.

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