Customer Success Manager

2 days ago

Sydney, New South Wales, Australia Monograph Full time
What you\'ll do: Onboard & activate: Set clear success plans and get customers to first value quickly.
Run brilliant rhythms: Lead Quarterly Check-Ins that tie product usage to outcomes.
Protect & grow: Spot risk early, build save plans, own renewals, and drive expansion.
Turn insight into impact: Translate feedback into crisp, actionable signals for Product & Marketing.
Keep the house tidy: Maintain accurate health, notes, and forecasts - no surprises.
Level up the journey: Champion playbooks and continuously improve our customer experience.
Build real relationships: Partner with CMOs, Heads of Marketing, founders and marketers with calm, clear communication.
What you\'ll bring: 2–4+ years in Customer Success /

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