Head Of Customer Success

3 days ago

Sydney, New South Wales, Australia Proforce Full time

Be part of a well-invested and internationally-growing company
- Scope to make a significant impact and expand career
- Great team culture within a high-energy environment

**Are you a passionate about driving customer success and building strong relationships?**

**Do you have a proven track record in the SaaS Industry, leading customer success teams and ensuring customer satisfaction?**

Our client, a leading SaaS provider founded in Australia, focuses on providing innovative solutions for SME businesses to help them save time, sell easier and stand out from competitors.

We are looking for a
**Head of Customer Success **to join our team based in Sydney, NSW full-time.

**The Company**:
We are a leading SaaS company that provides cutting-edge software to empower businesses to streamline their operations, enhance productivity and achieve their business goals. With a focus on delivering exceptional customer experiences, we are committed to helping our clients succeed in a competitive marketplace.

We are a growing 'scale-up' business in all states of Australia and looking to expand to both NZ and US. We are well-invested and are looking for a Head of Customer Success to expand and join our team to grow professionally and collaboratively in Sydney.

**The Role**:

- Lead and manage a team of customer success managers, providing guidance, support, and mentorship to drive high performance and professional growth
- Develop and implement customer success strategies, goals and KPIs aligned with business objectives
- Build and nurture strong relationships with key stakeholders within SME organisations, acting as a trusted advisor and advocate for their success
- Drive customer adoption, on boarding, and user engagement, ensuring successful implementation and integration of our SaaS solution
- Proactively identify and address customer needs, challenges, and opportunities to maximise customer satisfaction and retention
- Collaborate with the sales and marketing team to expand product adoption
- Collect and analyse customer feedback and data, providing insights and recommendations to inform product enhancements and roadmap decisions
- Proven experience in leading customer success teams, preferably in the SaaS industry
- In-depth understanding of customer success methodologies, best practices, and metrics
- Strong business acumen with the ability to align customer objectives with our SaaS product offerings
- Excellent communication, interpersonal, and presentation skills
- Proactive approach and ability to manage a team of customer success managers
- Results-oriented, self-motivated, and able to thrive in a fast-paced, dynamic environment
- Experience with CRM and customer success platforms

**What's in it for you?**

Our client is a rapidly growing organisation which you will be able to be part of, as well as:

- Be part of a stable and well-invested company that has the potential to grow globally
- Ability to make a significant impact on the product and company's growth through a self-disciplined approach
- Great team culture within a high-energy environment that is experiencing positive change long-term

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