eCommerce Business Analyst

Join to apply for the eCommerce Business Analyst role at The Good Guys

Join to apply for the eCommerce Business Analyst role at The Good Guys

Company Description At The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys – begin your journey with us today.

Why join The Good Guys?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description Responsible for defining and documenting business requirements to support the development of eCommerce features, leading end-to-end user acceptance testing (UAT), and supporting continuous website and system optimisation through issue resolution and performance enhancement.

• Collaborate with Product Managers, Product Owners, stakeholders, and technical teams to gather, document, and validate business requirements for website and system enhancements.
• Facilitate workshops, interviews, and working sessions to discover user needs, business objectives, and system capabilities.
• Translate requirements into user stories, process flows, and functional specifications to support development and testing.
• Map and analyse existing processes to identify gaps, inefficiencies, and opportunities for automation or optimisation.
• Work closely with QA and development teams to ensure that features meet acceptance criteria and business needs.
• Own and manage the full user acceptance testing (UAT) process—developing test cases, coordinating execution, capturing feedback, and validating outcomes against requirements.
• Support prioritisation by assessing business impact, feasibility, and dependencies of new requests.
• Support ongoing optimisation of digital features and processes by monitoring performance, identifying pain points, and proposing enhancements.
• Troubleshoot issues and provide support for BAU incidents across ecommerce systems, integrations, and customer facing platforms.
• Complete documentation, demonstration or workshop as required in transitioning projects into operations.

• Experience working as a Business Analyst, ideally in an eCommerce, digital, or retail environment
• Strong understanding of digital platforms, online customer journeys, and eCommerce workflows
• Proven experience translating business requirements into user stories, wireframes, and system documentation
• Skilled in process mapping, gap analysis, and solution design
• Experience with Agile methodologies (Scrum/Kanban) and tools such as Jira and Confluence
• Excellent communication, facilitation, and stakeholder management skill

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply