Service Operations Manager

An exciting opportunity is available for a Service Operations Manager – AI Accelerator to join the CTO. The AI Accelerator Platform underpins Westpac's ambition to harness AI capabilities, consuming AI services from leading cloud providers such as AWS and Azure, as well as integrated offerings from Kasisto. Closely aligned to Westpac's Enterprise Engineering Platforms, the capabilities are central to the bank's digital transformation strategy, enabling accelerated delivery of AI use cases for the benefit of our customers, colleagues, and stakeholders.

As the Service Operations Manager, you will be responsible for running these mission-critical services. Your stewardship will ensure they remain robust, secure, highly available, and fully observable, all while meeting Westpac's rigorous control obligations.

Additionally, you will play a pivotal role in shaping the future of banking, driving innovation at scale whilst upholding the highest standards of risk management, compliance, and customer centricity.

• Proven experience in IT application development and support across complex tech environments, with exposure to Cloud and AI platforms.
• Skilled in managing service delivery for high-availability, mission-critical systems, including platforms like AWS or Azure.
• Demonstrated success in improving IT processes through automation, monitoring, and faster incident response.
• Experience contributing to business cases that guide strategic investments, risk management, and cost control.
• Able to adapt to changing business needs and new technologies to support inclusive, future-focused banking solutions using AI.
• Passionate and supportive tech leadership with deep operational experience in Cloud, AI, or enterprise platforms, known for reliability and delivery.
• Experienced in supplier, vendor, and project management, with a strong history of leading diverse teams, building stakeholder relationships, and delivering results through clear communication and problem-solving.

You are a passionate technology leader who thrives in a complex, fast-paced environment. You bring deep operational experience across cloud, AI, or enterprise-scale platforms, with a reputation for reliability, integrity, and delivery. Your leadership style is inclusive and supportive, and you are energized by driving innovation that directly benefits customers and communities.

We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

Create your future today …

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We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Banking, Financial Services, and Investment Banking