Customer Service Manager

4 weeks ago

Bundaberg, Queensland, Australia The Good Guys Full time
Overview

Join to apply for the Customer Service Manager - Bundaberg role at The Good Guys.

Company description and opportunities:

At The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial. Great careers start at The Good Guys – begin your journey with us today.

Why join The Good Guys?

  • Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
  • Competitive remuneration to recognise our team for their effort, which may include generous sales commission and other incentives.
  • Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
  • Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
  • 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and flexible/hybrid working models for eligible roles.
  • Employee Assistance Program (EAP) with counselling and wellbeing resources for team members and their families.
  • Helping Hands workplace giving program supporting community partners.
  • Commitment to sustainability with a goal of net zero carbon emissions by 2030.
Key Responsibilities
  • Coach and develop Warehouse and Customer Service teams' knowledge and capability.
  • Deliver a positive store atmosphere to create a great customer experience and effectively resolve complaints and queries.
  • Ensure the store meets all compliance and legislative requirements.
  • Monitor store activities to align with the business core policy and standard operating procedures.
  • Establish and oversee effective warehouse inventory management processes and systems.
Qualifications
  • Customer Focus – Does everything through the eyes of the customer.
  • Drives Results – Consistently achieves results, even under tough circumstances.
  • Develops Talent – Identifies and develops talent to build careers and meet organisational goals.
  • Plans and Aligns – Plans and prioritises to align with organisational goals.
Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply

Job Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Management
  • Industry: Retail

Note: Referrals increase your chances of interviewing at The Good Guys.

Location notes: Toowoomba, Queensland, Australia; Westbrook, Queensland, Australia; Kearneys Spring, Queensland, Australia.

Last updated: 3 weeks ago


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