Customer Service and Communications Officer

6 days ago

Bundaberg, Queensland, Australia Southern Cross Support Services Full time $60,000 - $80,000 per year
Join our supportive Bundaberg team as a full-time Customer Service and Communications Officer We're looking for a detail-oriented and proactive individual to be the crucial first point of contact for our clients, playing a key role in delivering high-quality service and boosting our overall efficiency.

About the role
As our Customer Service Officer, you will be responsible for ensuring the delivery of high-quality service to both internal and external customers via all modes of communication, including social media. You'll undertake a diverse workload as part of a team, ensuring daily functions are performed efficiently and on time.

Key responsibilities include:

  • Greeting visitors, managing reception duties, and handling incoming calls.
  • Delivering quality information and services face-to-face, via telephone, and email.
  • Liaising with other business units to resolve client issues and staying updated on services.
  • Managing all incoming/outgoing mail and monitoring general inboxes.
  • Assisting with administrative functions for meetings and events.
  • Maintaining accurate financial records including petty cash and reconciliations.
  • Ensuring adequate supplies of consumables and supporting equipment management.
About You
  • Current unencumbered Class C Drivers Licence.
  • Hold and maintain an approved Working with Children Suitability Blue Card.
  • Hold and maintain NDIS Worker Screening (as required for Risk Assessed Role).
  • A combination of relevant experience, education, and training in a similar role for a minimum of 2 years is desirable.
  • Experience working in a direct customer service role within an administration environment.
  • Working knowledge of social media and professional management of external communication platforms.
  • Possess an energetic, willing, and 'can-do' attitude, with a commitment to continuous improvement.
About Us
At Kanda, we're more than a care provider – we're a community. Backed by decades of experience, we deliver personalised support solutions that embrace the complexity of life. Our services span disability and NDIS support, children, youth and family services, aged home care, veterans' care, and community nursing.

We are committed to fostering an inclusive environment where every individual can achieve their highest potential. Our team of compassionate professionals works collaboratively to ensure our clients receive the support they need to live fulfilling and independent lives.

We are always looking for passionate, talented individuals to join our team.

What We Offer

  • A full-time position based in Bundaberg.
  • Opportunity to deliver high-quality service in a pivotal customer-facing role.
  • Be part of a supportive team within a purpose-driven organisation.
  • Work under the Clerks Private Sector Award 2010.

How to Apply: Click apply now

To learn more about the role or to discuss it further, feel free to get in touch for a confidential conversation at ***************

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome – they are essential to our success.

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