Product Owner

3 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time

Overview of role :

We're looking for a Product Owner to lead the design and delivery of improved customer service experiences by leveraging customer insights and data.

The Product Owner will drive business transformation and enhance customer experiences by utilizing data, insights, and technology. You'll maximize the value of our Salesforce platform and Aptumo billing product by managing the product backlog, prioritizing enhancements, and aligning with business strategy.

Acting as the bridge between business, technical teams, and end-users, you'll optimize processes, prepare for AI automation, and foster an innovative culture through mentoring and collaboration.

Key Responsibilities :

  • Champion ownership of business processes, aiming to improve them by understanding how invested technologies can be used to enhance and streamline internal processes and customer experiences.
  • Mentor team leads and team members in taking ownership of their processes and fostering an innovative culture leveraging technology.
  • Support or lead change management initiatives to promote platform adoption and realization of its value.
  • Lead the design and implementation of customer research activities to track sentiment, inform strategy, and improve service delivery.
  • Identify, prioritize, and deliver CX improvement initiatives in collaboration with internal stakeholders, ensuring timely and within-budget delivery.

About you :

  • Bachelor's degree in Business, Information Systems, or a related field.
  • Proven experience as a Product Owner, Product Manager, or similar role with Salesforce; Aptumo experience is highly desirable.
  • Strong understanding of CRM, case management, and billing processes.
  • Experience influencing others and achieving outcomes through effective communication and strategic thinking.
  • Familiarity with Agile and Scrum methodologies.
  • Experience supporting or implementing AI or automation initiatives is a plus.

Sound like you? We'd love to hear from you.

Learn more in the position description.

Salary :

The salary and conditions for this position will be as per the Coliban Water Enterprise Agreement 2021 Band 5, ranging from $123,391 to $139,851 plus superannuation. The final salary will be offered based on skills and experience.

Enquiries :

For further information, contact Jessica Dore at or via email at

To apply, submit your resume and cover letter by COB Wednesday, 3 September 2025.

Why join us?

At Coliban Water, our mission is to create a better life for our customers and communities. We are located in a region serving 49 towns from Trentham to Echuca.

Our commitment to inclusion means you'll feel at home regardless of who you are, who you love, or what you stand for. Benefits include a monthly accrued day off, Christmas leave, flexible work arrangements, and generous parental, carer, and study leave policies.

We balance a small team environment with the resources of one of Victoria's largest regional water corporations.

What are you waiting for? We'd love you to join us.

Applicants will need to complete all core training requirements and may be asked to undertake police checks, working with children checks, medicals, or psychometric testing. Evidence of right to work in Australia may also be required.

We welcome applications from individuals of all abilities and are committed to an accessible, inclusive workplace. For support or interview adjustments, contact Jessica Dore at or

Please specify any adjustments needed to participate effectively in the recruitment process or role.

Note: Applicants may be contacted before the closing date.

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