Team Manager Network Service Delivery

Are you ready to lead a high-performing team at the forefront of water and wastewater network service excellence? As a Team Manager in Network Service Delivery, you'll drive operational success by empowering your team to deliver seamless, reliable, and customer-focused network solutions. With a strong focus on leadership, collaboration, and continuous improvement, you'll foster a culture of accountability and innovation, ensuring services are delivered on time, every time. Your ability to manage resources, resolve complex issues, and align team goals with strategic business outcomes will be key to your success.

In this dynamic role, you'll be the bridge between technical expertise and customer satisfaction. You'll oversee service delivery performance, champion process enhancements, and support your team's growth through coaching and development. Whether it's managing escalations, coordinating with cross-functional teams, or driving service improvements, you'll play a pivotal role in shaping the future of network delivery. Join us and make a lasting impact in this critical team where your leadership truly matters.

You will be a visionary leader with exceptional contemporary leadership capabilities and a proven ability to collaborate across teams and with key stakeholders to deliver innovative strategies and projects aligned with Council's regional and organisational priorities. As a dynamic and accountable leader you will influence attitudes and behaviours to foster a unified, high-performing team culture. Your ability to lead complex initiatives, manage stakeholder relationships, and drive transformational outcomes will be critical to your success in this role.

You will bring extensive experience in fast paced operational service delivery environments and possess strong financial and asset management experience. You should have a track record of balancing resources to deliver outstanding customer experiences while meeting statutory and legal obligations. Your deep understanding of water and wastewater services, relevant legislation, and safety culture will set you up for success in the role and enable you to deliver outcomes aligned with Council's strategic objectives.

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume and attached copies of any licences and qualifications as per the key requirements of the role.

If you wish to discuss this position further, please contact Travis (General Manager) on 0422 848 447.

Review the Position Description for more details.

Closing Date: 11.45pm, Wednesday 1 October 2025

• 4 weeks annual leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Long Service Leave available pro rata after seven years
• Salary Sacrifice opportunities
• Learning and Development opportunities
• Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program

Notes: The Council contribution to employees\' superannuation for contributing employees shall be 13.5% of the employees\' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Equity and safety: We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds are encouraged to apply. All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Townsville City Council has a zero tolerance policy to drugs and alcohol in the workplace.