E-Commerce Manager

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. trailblazers in the luxury retail world.

Your Role in the Tiffany Legacy

We have a rare opportunity for an innovative and passionate individual striving for a career in the future of luxury retail. Become our next E-Commerce Manager for our ANZ Market.

Based at our Sydney Head office, this role will be responsible for improving customer conversion on Tiffany.com through data-driven merchandising, personalization, retargeting tactics, as well as testing & optimization, working closely with Brand Marketing, Client Care, and Global partners to ensure all Tiffany.com initiatives put the customer experience first, drive sales, build brand equity and enable seamless shopping experiences.

• Manage website conversion strategies to maximize online and in-store purchases, influencing consumer browsing behavior on Tiffany.com.
• Plan, implement, and monitor merchandising programs using product data analysis to drive sales and build brand equity through optimized website content.
• Oversee the personalization plan, including the online product recommendation engine, in collaboration with the Global Omni-channel team.
• Analyze product, price point, and collection trends to maximize consumer demand, drive conversion, and ensure optimal fulfillment levels.
• Manage and optimize online client service features like chat and messaging to create seamless shopping experiences.

About You

To be successful in this role, you will have:

• Minimum of 3-5 years of experience in performance digital environment.
• Good understanding of omni-channel customer management across website, and in store.
• Strong analytical and troubleshooting skills with a passion for testing and optimizing.
• Exceptional interpersonal and stakeholder management skills and an ability to build effective relationships.
• Great business acumen and strong analytical and project management skills.
• Good verbal and written communication skills.

Why Tiffany & Co.

• Generous salary, employee discounts and milestone gifts
• High performing, caring, fun and dynamic team
• Culture focused on wellbeing, innovation and growth
• Continuous growth opportunities, international mobility program with LVMH - biggest luxury conglomerate in the world
• Never-ending training and individual up-skilling opportunities
• Great coaching and mentoring from highly experienced management team
• An opportunity to make an impact, drive the business and coach teams

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world's most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler's core values of inventiveness, craft and joy in designs that endure across generations.

As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

At LVMH, people make the difference in the art of crafting dreams.

Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Join us at LVMH, where your talent is at the heart of our collective successes.