Engagement Officer

The Engagement Officer is responsible for the delivery and continuous improvement of high-quality customer service and marketing of activities. Focusing on efficient and effective intake and engagement of prospective participants, the role will lead to measurable sustainable growth in the service, with a focus on building strong positive relationships and teamwork both internally and externally.

• Work with all new incoming enquiries to conversion and onboarding, prepare data for reporting, and establish community connections with key stakeholders.
  
• Attend sector meetings and events to promote our services.
  
• Compare the marketplace and suggest strategies to improve business visibility and growth.
  

• Current C Class Drivers Licence
  
• Previous experience in this role or similar roles.
  
• It would be preferred but not essential for applicants to have a Certificate 4 or equivalent in marketing/promotions.
  
• Proven results in achieving financial growth
  
• Previous experience developing and applying innovative and flexible engagement/marketing methods
  
• Experience working with people from a diverse background
  
• Demonstrated ability to set goals and achieve them within a specific timeframe
  
• Excellent written and verbal communication skills and ability to tailor communication to suit individual needs
  
• Self-driven with the ability to generate new contacts, whilst also working as part of a team
  
• Intermediate to high IT skills including Microsoft suite of products and other applications
  

Permanent Full-Time

Remuneration from $73,172 to $80,554 plus 12% superannuation.

In addition City of Parramatta offers excellent employee benefits which include:

• 14 weeks paid parental leave
  
• Access to Long Service Leave after 5 years
  
• Central Parramatta location (Public transport at our door, discounted parking)
  
• Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
  
• Learning and development opportunities
  
• Health and Wellbeing programs (Fitness Passport, flu shots, etc.)
  

Candidates must apply online, attach a cover letter answering the following questions:

• Provide examples of how you have worked with individuals from diverse backgrounds and cultures?
  
• What achievements demonstrate your ability to drive financial growth or meet revenue targets?
  
• How have you developed and applied innovative, flexible engagement or marketing strategies in previous roles?
  
• What is your level of IT proficiency and what software applications (such as Microsoft Office) are you confident in using?
  

Applications close 9pm, Sunday 7 September 2025, and will not be accepted through any other medium.

This position requires the preferred candidate to undergo a Criminal History Records check.

This position requires the preferred candidate to undertake a Pre-Employment Medical Check, which also includes a Drug and Alcohol test.

The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.

Inclusion, Diversity and Belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.

• Seniority level: Entry level
  
• Employment type: Full-time
  
• Job function: Other
  
• Industries: Government Administration