Billing Administrator

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

TELUS Health is a global-leading health and well-being provider – encompassing physical, mental, and financial health – thereby improving health outcomes for consumers, patients, healthcare professionals, employers, and employees.

Join our team and what we'll accomplish together

The Billing Administrator will be playing a major role on a Global Billing Team with team members in Canada, Australia, and South Africa (and growing); servicing our worldwide clients by issuing accurate and timely customer invoices. Your expertise in billing and finance isn't just about numbers - it's about ensuring seamless operations that allow our healthcare professionals to focus on what matters most: patient care. Every invoice you process, every query you resolve contributes to our mission of improving health outcomes globally. Your work will directly impact clients worldwide, contributing to better health outcomes for millions.

What you'll do

• Working with Billing information to create invoices

• Create Credit Notes and their correcting invoice

• Submit invoices to client portals for payment and setup portal profiles

• Respond to customer inquiries, maintain good customer relations and perform root cause investigations

• Prepare information relevant to invoice creation and submit information in the correct format to an invoice creator

• Documentation of processes and instructions

• Complete all necessary billing tasks as required

• Participate in any projects as required

• Collaborating with other teams to ensure invoice accuracy and timely delivery

What you'll bring

• Post-secondary education in Accounting/Business Administration preferred

• Preferred work experience in accounting functions (Accounts Payable, Accounts Receivable, Billing, Cash Applications, Collects etc)

• Good organizational, time management, prioritization skills and can work flexible schedule to meet deadlines and deliverables

• Working knowledge of various accounting ERP systems, Workday experience considered a strong asset but also SAP, Quickbooks, Xero etc.

• Proficiency in MS Office Suites and G-Suites products (Intermediate Excel, google sheets Word, google docs Outlook, Teams, gmail, google chat)

• Good analytical, and problem-solving skills

• Excellent customer service, communication skills (both verbal and written)

• Demonstrates interpersonal skills, effectively connecting with colleagues and other teams

Great to have

• Experience in identifying and implementing process improvements

• Multilingualism considered a strong asset (English plus a language relevant to the business French, Spanish, Dutch, German, Korean)

Location: open to candidates based in Australia or New Zealand

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A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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