Service Desk

4 weeks ago


Shire of Nillumbik, Australia Tradie Support Services Full time
Position Overview

We seek an experienced and dedicated Customer Service & SaaS Project Legend to join our dynamic team in Eltham. If you have a proven track record of exceptional client support in a SaaS environment and are eager to contribute to our mission of outstanding service, we want to hear from you.

Your efficiency and effectiveness will drive the success of the company and its clients. You will be responsible for executing tasks to the highest standards of professionalism, ensuring timely completion.

We are looking for a positive, proactive team player with a can-do attitude. Your willingness to go above and beyond to achieve company goals and work well within a team is essential for success in this role.

Key Responsibilities:
  • Help clients navigate and utilise their SaaS platforms, ensuring they receive top-tier support and personalised service
  • Conduct training sessions with our client on their SaaS Platforms
  • Assist with the Configuration and Support of CRM and Job Management systems, and other software programs across our clients, including ServiceM & Zoho
  • Build, edit, and test complex Word documents using IF statements for implementation into client systems
  • Design, build and manage WordPress websites, Google Ads & Analytics Accounts
  • Handle all Service Desk calls and provide technical support
  • Efficiently communicate with all customers and staff on projects and support requests
  • Create, manage, and be responsible for all Support Tickets in our system, ensuring they are resolved within SLA timeframes
  • Create, update, and maintain user documentation
  • Contributing to the continual improvement of our services
Skills Required
  • A minimum of 2 years of experience as a Service Desk / Help Desk Analyst in a SaaS environment
  • Experience with Building & Managing WordPress websites.
  • Knowledge of Job Management and Zoho CRM, as well as other job management software
  • Advanced Word and Excel skills, including knowledge of complex IF statements
  • High attention to detail and the ability to follow processes meticulously
  • Exceptional verbal and written communication skills
  • Strong customer-facing skills and the ability to perform well under pressure
  • A strong drive to problem-solve and ensure client satisfaction
  • The capability to hit the ground running and take the lead in supporting our customers
  • Proficiency in MS Applications
  • Must have the ability to learn multiple applications quickly
Bonus Skills
  • Knowledge of ServiceM8
  • Training experience
  • Experience in writing business systems, procedures, and checklists
  • Knowledge of Magento
  • Knowledge of Web and Email hosting
  • Knowledge of Google Ads and Analytics
  • Knowledge of SEO
Personal Attributes
  • Motivated to learn and grow within a supportive team culture.
Training and Development

To provide exceptional support to our clients, you will be required to become our expert in all elements of ServiceM8, which means you will need to learn it thoroughly on your own time. This will involve comprehensive onboarding training sessions and watching training tutorials on your own time to quickly become proficient in the platform. You will collaborate closely with our existing help desk member, emphasizing the importance of teamwork and information sharing. Our goal is to ensure you have the skills and knowledge necessary to excel in your role and deliver outstanding service to our clients.

Job Types: Full-time

Please note:
  • There will be a training period at the commencement of this job, and these hours will be paid at a reduced rate
  • This position might start on a casual basis with the expected working hours to be between 20-38 per week, with the opportunity of becoming permanent full-time/part-time for the right candidates.
  • The training period will be shorter days, as there is a lot to learn and we want everyone to have the space to absorb the information without too much pressure.
  • You will be required to watch video tutorials on your own time to assist you in the training process and ensure you get up to speed as quickly as possible.
  • Once training is complete, we will need 9am to 5pm availability 5 days a week

Casual Pay Rate of between $28.00 – $35.00 per hour and if a permanent position is offered, it will be between $47,000 & $55,000 pro-rata.

If you thrive in a fast-paced, ever-changing environment and meet the qualifications outlined above, we encourage you to apply and become a valued member of our team.

#J-18808-Ljbffr
  • Service Desk Analyst

    4 weeks ago


    City Of Wanneroo, Australia Acusensus Full time

    We\'re excited to be accepting applications for this role from candidates in Victoria (3000), NSW (2565), Queensland (4053), or Western Australia As long as you can conveniently attend the closest company office in your state, we\'d love to hear from you.Acusensus is an Australian technology company using AI-driven imaging to enhance road safety and reduce...

  • Service Desk Analyst

    3 weeks ago


    City Of Wanneroo, Australia Acusensus Full time

    Acusensus Madeley, Western Australia, AustraliaOverviewAcusensus is an Australian technology company using AI-driven imaging to enhance road safety and reduce distracted driving accidents globally. We are a purpose-driven team valuing impact, collaboration, integrity, care, and delivery, committed to saving lives and making communities safer.About The RoleWe...


  • Sutherland Shire, Australia Sutherland Shire Council Full time

    **Join Our IT Team!**: - Utilise your technical skills and customer service experience to resolve incidents and fulfil requests. - Be part of a dynamic work environment that values continuous improvement and professional development. - Contribute to the operational excellence of the Information Management & Technology unit. **About Us**: Sutherland Shire...

  • Service Desk Analyst

    2 weeks ago


    City of Brisbane, Australia Avant Mutual Group Full time

    Posted Tuesday 19 August 2025 at 2:00 pm Location: Brisbane (hybrid 4 days in the office) Type: 12 Month Fixed Term Contract Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years. Avant now represents 90,000 health practitioners and medical students across every...


  • City of Brisbane, Australia Port of Brisbane Pty Ltd Full time

    - Support the team and customers in a job where no two daysare the same. - Working predominately Monday to Friday with the addition ofworking two weekends in a 6-week period (either on call orbased at the Brisbane International Cruise Terminal) andvarying start and finish times allowing for balance, no matterwhat’s important to you outside of work. -...


  • City Of Joondalup, Australia ROBERT WALTERS AUSTRALIA Full time

    IT Service Desk Analyst Opportunity6-month contract, with the potential for extension Hybrid working environment – balance work and life like a pro Hands-off Level 1/Level 2 desktop support experience. Troubleshoot remotely across devices and platforms. Work with both Mac and Windows systems – show off your versatility Strong communication skillsKey...


  • City of Melbourne, Australia The Trade Desk, Inc. Full time

    Overview The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers – and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built and are...


  • City of Brisbane, Australia Esri Australia Full time

    Overview We deliver the best GIS solutions in the world, with the brightest minds on the map. What are the issues that matter most to you? Climate change, national security, disaster response? At Esri Australia you'll work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world...


  • City of Brisbane, Australia Esri Australia Pty Ltd Full time

    Overview We deliver the best GIS solutions in the world, with the brightest minds on the map. What are the issues that matter most to you? Climate change, national security, disaster response? At Esri Australia you'll work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world...


  • Port of Brisbane, Queensland, Australia Port of Brisbane Pty Ltd Full time $94,645 - $143,970 per year

    Support the team and customers in a job where no two days are the same.Working predominately Monday to Friday with the addition of working two weekends in a 6-week period (either on call or based at the Brisbane International Cruise Terminal) and varying start and finish times allowing for balance, no matter what's important to you outside of work.Further...