IT Service Desk Analyst

2 weeks ago

City Of Joondalup, Australia ROBERT WALTERS AUSTRALIA Full time

IT Service Desk Analyst Opportunity6-month contract, with the potential for extension Hybrid working environment – balance work and life like a pro Hands-off Level 1/Level 2 desktop support experience. Troubleshoot remotely across devices and platforms. Work with both Mac and Windows systems – show off your versatility Strong communication skills

Key Responsibilities:
  • Provide hands-off Level 1 and Level 2 desktop support to end-users across the organization.
  • Troubleshoot and resolve technical issues remotely across various devices, platforms, and operating systems.
  • Support both Mac and Windows environments, ensuring seamless functionality for all users.
  • Respond promptly to service desk tickets, emails, and calls, maintaining high levels of customer satisfaction.
  • Document issues, solutions, and processes in the ticketing system to ensure knowledge sharing and process improvement.
  • Collaborate with other IT team members to escalate complex issues when necessary.
  • Assist in software installations, updates, and configurations as required.
  • Maintain a strong focus on communication, ensuring users are informed throughout the troubleshooting process.
Qualifications & Skills:
  • Strong troubleshooting skills across multiple devices and platforms.
  • Proficiency in supporting both MacOS and Windows operating systems.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Ability to work independently in a remote setting while collaborating effectively with team members when needed.
  • Strong organizational skills with attention to detail and the ability to prioritize tasks effectively.
Why Join?
  • Hybrid Work Model: Enjoy the flexibility of working from home while still engaging with your team on-site when needed.
  • Professional Growth: Gain valuable experience working across diverse systems and platforms.
  • Supportive Team Environment: Be part of a collaborative team that values communication, and continuous learning.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Cade Logan on +61 8 9266 0932 for a confidential discussion.

Contract Type: Temporary

Focus: IT Support & Systems Administration

Industry: Education and Training

Salary: Up to AUD47.33 per hour + super

Workplace Type: Hybrid

Experience Level: Associate

Location: Joondalup

Specialism: Technology & Digital


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