Service Desk Analyst

4 weeks ago

City of Brisbane, Australia Avant Mutual Group Full time

Posted Tuesday 19 August 2025 at 2:00 pm

Location: Brisbane (hybrid 4 days in the office) Type: 12 Month Fixed Term Contract

Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years.

Avant now represents 90,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.

About the role:

Working in a collaborative and supportive team based in Brisbane CBD, you will be responsible for providing Service Desk support to Avant users within Australia. We are seeking a team player who is passionate about providing exceptional customer service to our users.

Key responsibilities include:

- Provide service desk and desktop support to agreed service levels
- Provide 1st level troubleshooting assistance (via phone, e-mail and face to face)
- Microsoft 365, Microsoft Teams and other Microsoft application support
- Avant applications set-up and support
- Conduct equipment set-up, support and relocation
- Provide printer administration
- Promote a security culture to meet our compliance requirements

To be successful in this role you will have:

- Previous demonstrated Level 1 Service Desk experience in a corporate environment
- Valid work visa to work permanently in Australia
- Working knowledge of Microsoft operating systems, desktop software and active directory including Microsoft 365 and Microsoft Teams
- Strong working knowledge of Active Directory
- Working knowledge of desktops and mobile devices including tablets (Surface Pro)
- ITIL Foundation Certificate is highly desirable
- Previous exposure to Citrix environments and SharePoint is desirable

We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others. We offer a range of benefits and opportunities to enable you learn and grow in your career.

For further information, please contact Jack Dingle, Talent Acquisition Specialist on 0478 994 841.

At Avant, we are "By Doctors for Doctors" — an organisation built on the foundation of caring for everyone. Just as healthcare professionals are committed to treating all patients with dignity and respect regardless of their background, we extend this same principle to our workplace.

We welcome applications from individuals of all backgrounds, abilities, ages, and life experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disability, and those with caring responsibilities.

We are committed to creating an inclusive environment where all team members can thrive, contribute their unique perspectives, and advance their careers based on merit and potential.
We believe diverse perspectives strengthen our ability to support healthcare professionals and serve our community.

Ready to join our team? If you are passionate about delivering exceptional services and want to be part of meaningful work supporting Australia's healthcare professionals, we'd love to hear from you. If you require any adjustments during the recruitment process, please don't hesitate to contact us at careers@avant.org.au

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