Service Desk Analyst

4 weeks ago


City of Brisbane, Australia Avant Mutual Group Full time

Posted Tuesday 19 August 2025 at 2:00 pm

Location: Brisbane (hybrid 4 days in the office) Type: 12 Month Fixed Term Contract

Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years.

Avant now represents 90,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.

About the role:

Working in a collaborative and supportive team based in Brisbane CBD, you will be responsible for providing Service Desk support to Avant users within Australia. We are seeking a team player who is passionate about providing exceptional customer service to our users.

Key responsibilities include:

- Provide service desk and desktop support to agreed service levels
- Provide 1st level troubleshooting assistance (via phone, e-mail and face to face)
- Microsoft 365, Microsoft Teams and other Microsoft application support
- Avant applications set-up and support
- Conduct equipment set-up, support and relocation
- Provide printer administration
- Promote a security culture to meet our compliance requirements

To be successful in this role you will have:

- Previous demonstrated Level 1 Service Desk experience in a corporate environment
- Valid work visa to work permanently in Australia
- Working knowledge of Microsoft operating systems, desktop software and active directory including Microsoft 365 and Microsoft Teams
- Strong working knowledge of Active Directory
- Working knowledge of desktops and mobile devices including tablets (Surface Pro)
- ITIL Foundation Certificate is highly desirable
- Previous exposure to Citrix environments and SharePoint is desirable

We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others. We offer a range of benefits and opportunities to enable you learn and grow in your career.

For further information, please contact Jack Dingle, Talent Acquisition Specialist on 0478 994 841.

At Avant, we are "By Doctors for Doctors" — an organisation built on the foundation of caring for everyone. Just as healthcare professionals are committed to treating all patients with dignity and respect regardless of their background, we extend this same principle to our workplace.

We welcome applications from individuals of all backgrounds, abilities, ages, and life experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disability, and those with caring responsibilities.

We are committed to creating an inclusive environment where all team members can thrive, contribute their unique perspectives, and advance their careers based on merit and potential.
We believe diverse perspectives strengthen our ability to support healthcare professionals and serve our community.

Ready to join our team? If you are passionate about delivering exceptional services and want to be part of meaningful work supporting Australia's healthcare professionals, we'd love to hear from you. If you require any adjustments during the recruitment process, please don't hesitate to contact us at careers@avant.org.au

#J-18808-Ljbffr


  • Service Desk Analyst

    4 weeks ago


    City of Brisbane, Australia Esri Australia Full time

    Overview We deliver the best GIS solutions in the world, with the brightest minds on the map. What are the issues that matter most to you? Climate change, national security, disaster response? At Esri Australia you'll work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world...

  • Service Desk Analyst

    3 weeks ago


    City of Brisbane, Australia Esri Australia Pty Ltd Full time

    Overview We deliver the best GIS solutions in the world, with the brightest minds on the map. What are the issues that matter most to you? Climate change, national security, disaster response? At Esri Australia you'll work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world...

  • Service Desk Analyst

    3 weeks ago


    Gold Coast City, Australia Ardent Leisure Group Limited Full time

    Job Description - Service Desk Analyst (016419) Job Description Service Desk Analyst ( Requisition ID : 016419 ) Description Dreamworld & WhiteWater World, home to Australia’s best thrill rides and waterslides are seeking a Service Desk Analyst to join our IT team. Reporting to the Service Desk Team Lead, you’ll support the smooth running of...


  • Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a hybrid of Office (South Brisbane) and WFH...

  • Service Desk Analyst

    2 weeks ago


    Brisbane Central Business District, Australia HAYS Full time

    State Government department seeking an enthusiastic Service Desk Analyst to join their busy CBD team. **Your new company** Hays Technology have partnered with a highly sought-after State Government department to assist in filling a vacancy in their flourishing service desk. With a 12-month contract available, you don't want to miss out on this...


  • City of Brisbane, Australia Great Southern Bank (Formerly CUA) Full time

    Overview Service Desk Analyst As our highly valued Service Desk Analyst based in Brisbane, your role will be to provide high quality customer service and technical support to our team members at Great Southern Bank. Through effective communication you will keep team members informed on the status of IT incidents and requests and you will leverage strong...


  • Brisbane, Queensland, Australia Icon Group Full time $60,000 - $90,000 per year

    Information TechnologyBrisbaneFull TimeIcon GroupKey Points Employment: Permanent full-timeLocation: Icon Group South Brisbane Head Office.At Icon, You CanAre you an experienced IT support professional looking to take the next step in your career? We are seeking a motivated individual to join our IT Service Desk team as a Service Desk Analyst at our South...


  • Brisbane, Australia NTT Full time

    In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously...


  • Brisbane, Queensland, Australia Icon Group Full time $60,000 - $90,000 per year

    Key Points Employment:Permanent full-timeLocation: Icon Group South Brisbane Head Office.At Icon, You Can Are you an experienced IT support professional looking to take the next step in your career? We are seeking a motivated individual to join our IT Service Desk team as a Service Desk Analyst at our South Brisbane Head Office. This is a fantastic...


  • Brisbane, Australia Great Southern Bank Full time

    As a Service Desk Analyst you will provide high quality customer service and technical support to our team members at Great Southern Bank. Through effective communication you will keep team members informed on the status of IT incidents and requests and you will leverage strong interpersonal skills to engage IT support teams and external partners to deliver...