Customer Service Director

1 day ago

Geelong, Victoria, Australia beBeeCustomerSuccess Full time $80,000 - $120,000
Job Description

The Customer Success Manager role involves leading a small team to drive customer success initiatives while serving as the primary point of contact for clients. This is a hands-on position that offers opportunities for growth and professional development in a stable and growing industry.

  • Provide support and escalation services for client queries.
  • Manage job submissions for rates, water notices, and other customer jobs.
  • Conduct post-run reviews and proactive customer calls.
  • Plan and schedule jobs, coordinating with data, development, and production teams.
  • Monitor stock orders and levels for customers.
  • Prepare and issue customer invoices and maintain accurate job records.
  • Generate operational reports and recommend process improvements.
  • Lead and mentor a small team, ensuring KPIs and service levels are met.

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