IT Support Officer

Total AMS Pty Ltd (TAMS Group) is a dynamic and innovative marine and harbour services Company. Our company provides a wide range of services, including workboat services, qualified marine crew manning, commercial diving services, mooring equipment and installation, marine logistics, construction, dredging and salvage project solutions as well as the supply of high-quality fibre rope products. With over 25 years industry experience our skilled team deliver reliable and cost-effective solutions to meet the needs of our clients Australia-wide.

The Opportunity - We are seeking an IT Support Officer to provide technical assistance and support across the organisation. You will troubleshoot hardware and software issues, maintain systems and networks, and ensure IT services run smoothly. You will also assist with system upgrades, user training, and documentation, contributing to the efficiency, security, and reliability of our technology infrastructure. Join a collaborative team and play a key role in supporting technology that drives TAMS' operations across multiple sites, including vessels and remote locations.

• End-User Support: Provide front-line IT support via phone, email, and web portal, aiming for first-call resolution.
• Prioritise and escalate support requests to internal or external personnel as required.
• Troubleshoot and resolve hardware and software issues, including installations, upgrades, backups, and configurations.
• Systems & Infrastructure: Maintain IT asset inventory, tracking workstations, monitors, printers, and peripherals.
• Support onboarding and offboarding processes, including system setup, user access provisioning, and account deactivation.
• Contribute to IT projects and initiatives, including rollouts, upgrades, and audits.
• Liaise with external IT providers for procurement, service support, and warranty matters.
• Conduct site and vessel visits to set up or service IT equipment, following all safety protocols.

• Certificate III or IV in Information Technology, or equivalent industry qualification.
• Minimum 2 years' experience in a similar IT support role.
• Proficiency in Windows OS, Office 365 (including SharePoint, Teams, OneDrive), and common desktop applications.
• Experience with Windows Server 2016+ and Active Directory.
• Experience with Microsoft Power Apps, Power Automate, and Power BI.
• Proficient in Microsoft Intune, Microsoft Defender, Autopatch, and related technologies.
• Experience with Apple iOS devices (iPhone, iPad) and Apple MDM device management.
• Experience supporting networking equipment and technologies, including routers, firewalls, access points, network security cameras, NAS devices, and print servers.
• Strong written and verbal communication skills.
• Ability to work independently while contributing effectively as part of a team.
• Strong organisational, multi-tasking, and prioritising skills.
• Bachelor's degree in IT, Computer Science, or a related field.
• Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft 365 Fundamentals.
• Experience supporting cloud environments, including Azure AD and Microsoft 365.
• Exposure to marine, construction, or project-based environments.
• Familiarity with remote support tools and endpoint management systems.

• Competitive remuneration and salary packaging options
• Employee benefits and on-site parking.
• Supportive team environment with room to grow and develop your career
• All candidates must have the right to live and work in Australia and be prepared to undergo a pre-employment medical assessment. Please provide a copy of your resume and appropriate qualifications on your application.
• TAMS Group is an equal opportunity employer and welcomes persons of all genders and cultural backgrounds to apply.
• No Agencies please.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.