Vitality Operations Administrator

3 weeks ago

Melbourne, Victoria, Australia AIA Hong Kong and Macau Full time

Vitality Operations Administrator page is loaded

Vitality Operations AdministratorApply locations Melbourne, AU-AIA Australia time type Full time posted on Posted 5 Days Ago time left to apply End Date: August 23, 2025 (10 days left to apply) job requisition id JR-58943 BE THE DIFFERENCE
At AIA we don't simply believe in being 'the best'. We believe in better – because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The opportunity:

We have an opportunity available for a Senior Operations Administrator to join our Vitality team within Marketing and Propositions. Reporting to the Head of Vitality Delivery and Engagement you will be responsible for executing the AU and NZ Vitality operational functions and providing excellent service to Vitality Partners, Members and the wider business.

This role will suit someone with exceptional attention to detail, high level excel skills and a desire to help Australian's live healthier, longer, better lives every single day.

This is a full-time permanent role based in Melbourne.

To do this successfully you will:

  • Reconcile invoices received from Vitality Partners and investigate and resolve discrepancies internally or with Partners directly
  • Raise payments to pay our Partners within agreed SLA
  • Execute reconciliation on daily payment report to ensure accuracy and release the file for finance processing
  • Process data files received from Partners to enable benefit rules to be applied and cashbacks owing to members to be calculated correctly
  • Undertake end to end management of the loan benefit to reduce member impact from a financial perspective prior to any payment runs
  • Resolve member and partner queries received through the respective mail inboxes
  • Float and stock management to ensure there is sufficient funds and stock available to ensure members are not impacted
  • Review, track and escalate trends and feedback to relevant stakeholders including IT, Partners, and Partner Managers.
  • Engage in UAT, DR, BCP and PVT testing when required

Successful applications will demonstrate:

  • Experience working within an operations or similar role, ideally within the financial services industry
  • Advanced skills in Excel including vLookup, indexing, pivot tables and macros
  • Exceptional analytical skills to identify any discrepancies
  • The ability to apply critical thinking to solve complex matters
  • A high sense of urgency
  • Motivation to learn and constantly improve processes
  • A strong work ethic with a high degree of personal accountability

Why choose AIA:

At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.

  • Access our training and development to build on your current skills
  • Career development through internal mobility opportunities
  • Work for a business helping millions of Australians and make a difference to someone's life everyday
  • Access additional leave days a year to recharge and refresh yourself
  • Enjoy wonderful Health and Wellbeing initiatives that support you
  • Work with supportive and inclusive managers

At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

Lots of companies like to say they're different. What makes us truly different at AIA, is the difference we make in people's lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link today.

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