Vitality & Wellness Admin Team Leader

BE THE DIFFERENCEAt AIA we don't simply believe in being 'the best'.
We believe in better – because there's no limit to how far 'better' can take us.
Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives.
And every one of our people has an important role to play.
If you want to make a difference by helping shape a healthier, better-protected Australia, read on.The opportunity :AIA Vitality is a personalised, science-backed health and wellbeing program that supports you every day to make healthier lifestyle choices.
The program incentivises you to move more, eat well and complete regular health checks.We now have an exciting opportunity to join our AIA Vitality team as Vitality & Wellness Admin Team Leader based in Melbourne.Lead the team of AIA Vitality and Wellness Administrators to ensure that excellent service is provided to all Partners and Members and that all tasks and responsibilities are completed in line with defined operating rhythms, service level agreements and to a high standard of quality and accuracy.Relentlessly drive a continuous improvement model to ensure that service delivery is maximized to optimise exceptional service outcomes and mitigate operational risksTo do this successfully you will :Oversee teams' delivery of all tasks / activities to ensure 100% are completed accurately, on time and in line with SLA's and defined operating rhythmsEnsure all process are documented and a regular review of processes is conducted to ensure best practice is achievedReview current and new operational processes and identify improvement opportunitiesParticipate in compiling business case and recommendations on improvement opportunitiesMentor and develop your team through effective coaching, ensuring you maintain and promote employee well-beingDevelop and maintain productive and professional working relationships with all stakeholders and external clientsSuccessful applications will demonstrate :Experience working in an Administration Team Leader role ideally within Insurance and / or a discipline such as Health, Science, or Corporate WellnessStrong leadership skills including coaching and people developmentContinuous Improvement accreditation preferredProven strong analytical, organizational and planning skillsExperience working in a time demanding and process driven environmentKnowledge of coaching concepts and methodologyWhy choose AIA :At AIA, we've made a promise to help people live healthier, longer, better lives.
And it starts with our own people.Access our training and development to build on your current skillsCareer development through internal mobility opportunitiesWork for a business helping millions of Australians and make a difference to someone's life everydayAccess additional leave days a year to recharge and refresh yourselfEnjoy wonderful Health and Wellbeing initiatives that support youWork with supportive and inclusive managersAt AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians.
As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.Lots of companies like to say they're different.
What makes us truly different at AIA, is the difference we make in people's lives.
We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the YearAIA is different.
Are you?
If you want to be part of an organisation that helps people live better every single day, apply via the link.
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