eLearning Engagement and IT Support Officer

Full-time

Acknowledgement Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, business, civil construction and hospitality. In our 139-year history in education, we remain true to our mission to stay a challenging, relevant and creative leader in the education industry.

True to our name, we acknowledge and celebrate the unique aspirations and achievements of every student. From our roots as an English language school in Victoria, we have evolved into a national academic powerhouse, with campuses in Melbourne, Sydney, Perth, and Brisbane educating over 6,000 students every year.

The eLearning Engagement and Support Officer (EESO) is a campus based specialist in digital learning and educational technology, providing hands on support to both academic staff and students. The role focuses on enhancing the digital learning experience by offering real time assistance with the Learning Management System use (LMS), in classroom technologies, and online learning tools.

This role works across campuses, supporting a consistent experience nationally.

Working in close partnership with Campus Operations Managers and the Campus Operations Coordinator, the EESO helps resolve technology related issues such as AV equipment, projection, audio, and LMS use. The role also supports academic staff through training workshops and contributes to continuous improvement by collecting feedback on digital learning challenges and escalating broader issues to the eLearning team.

• Provide real-time support for teaching staff using the LMS and in-classroom technologies.
• Offer guidance and troubleshooting assistance to students engaging with online learning tools.
• Partner with the Campus Operations Managers and the Campus Operations Coordinator to ensure timely resolution of hardware and software issues, including AV, projection, audio, device compatibility, and LMS access.
• Facilitate academic staff development workshops in collaboration with the eLearning team.
• Collect campus-level feedback on digital learning barriers and escalate systemic issues for resolution.
• Adhere to all workplace health and safety policies relevant to the eLearning and Campus Operations environments.
• Identify and report any risks or incidents related to digital or physical learning technologies.
• Participate in safety-related reviews when working with classroom or AV equipment.

• Experience supporting academic staff or students with learning technologies (e.g. LMS, AV systems, educational software).
• Proficiency in using and managing Moodle.
• Strong troubleshooting skills across digital tools and classroom tech environments.
• Excellent interpersonal and communication skills with a proactive, service-oriented approach.
• Strong organisational skills and the ability to manage competing priorities independently.
• Relevant qualifications in Educational Technology, Information Management, or a related field
• Experience running training or onboarding sessions for staff or students.
• Understanding of instructional design and online student engagement strategies.
• Experience gathering and reporting feedback to improve support services or systems.

• Opportunities to grow within the organization
• $1,500 professional development allowance
• Incredibly committed and supportive team of student-centric professionals
• Flexibility to work from home during non-teaching hours (For Academic staff)
• Be part of a fast-growing organization working in an agile environment

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we're attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.