Quality Manager, Community Services

4 weeks ago

Gold Coast, Queensland, Australia Feros Care Full time

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Quality Manager - Community Services

Lead with heart. Drive real change. Reimagine quality in community care.

Feros Care is a trailblazer in aged care, disability support, and community wellbeing across Australia. We're not just a service provider, we're a movement of game changers, dream makers, and kindness champions. If you're passionate about quality, compliance, and making a real impact in people's lives, this is your opportunity to lead bold change.

About the Role

We're seeking a dynamic Quality Manager, Community Services to lead quality assurance, risk management, and compliance across our community aged care programs. Reporting directly to the Executive Manager, Community, this full-time, hybrid leadership role is pivotal in ensuring our services meet the highest standards of safety, care, and innovation.

At Feros Care, we value our people and offer:

  • Salary Packaging: Up to $15,899 tax-free annually + $2,650 in meal & entertainment benefits
  • 17.5% Annual Leave Loading
  • Cultural Leave Days for eligible employees
  • Employee benefits via our ForME platform: exclusive discounts, financial tips, and wellness resources
  • Private Health Insurance Discount with Medibank
  • Employee Assistance Program (EAP)
  • Paid Parental Leave (9 weeks) for eligible employees
  • Fitness Passport: discounted gym & pool memberships for you and your family
  • Referral Bonus: $200 per successful referral

Your Impact

As our Quality Manager, you'll:

  • Lead and support quality audits and assurance programs.
  • Identify risks and implement effective controls and improvement strategies.
  • Ensure compliance with aged care standards and regulatory requirements.
  • Provide advanced clinical support for complex matters and serious incidents.
  • Collaborate with leadership to deliver education and professional development.
  • Oversee documentation, care protocols, and policy reviews.
  • Represent community services in governance and compliance forums.

About You

You're a strategic thinker and compassionate leader with:

  • Experience in quality, risk, or clinical governance within aged care or community services.
  • Strong understanding of Aged Care Quality Standards and compliance frameworks.
  • Excellent stakeholder engagement and problem-solving skills.
  • APHRA registration as a Nurse or Allied Health professional.
  • 3-5 years' experience in community aged care.
  • High-level communication, digital literacy, and initiative.

We actively welcome and value diversity. We encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people with disability.

Ready to lead with purpose and passion?
Apply now and help us redefine what quality looks like in community care.

For accessibility support or preferred communication methods, contact or

Successful candidates will undergo a national police check and must have the right to work in Australia.

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionManagement
  • IndustriesCommunity Services

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