Hr Systems

HR Systems & Process Improvement Business Analyst

Who we are Jemena is an Australian energy company that owns and operates more than $12.4 billion worth of gas and electricity transportation assets across Australia, supplying millions of households and businesses with these essential services daily. We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our group has over 3,000 team members who strive to make a difference in the communities we serve.

Overview of our role

As the HR Systems & Process Improvement Business Analyst, you will play a critical role in supporting HR systems and process enhancements across the group. You will support and drive automation, manage key initiatives, and champion continuous improvement. With a strong focus on user experience (UX/UI) and Human-Centered Design (HCD), your role ensures HR solutions are intuitive, efficient, and aligned with business needs. You will support systems like ServiceNow, MS Forms, SharePoint, and ECMS, and will be involved in HR cyclical activities and cross-functional projects.

HR Systems & Process Support

1. Analyze and document current HR processes and systems.
2. Identify opportunities for improvement and automation.
3. Collaborate with HR teams to implement system changes and enhancements.

Project & Initiative Management

1. Lead and support HR-related projects from conception to delivery.
2. Develop business cases, requirements, and implementation plans.
3. Monitor project progress to ensure strategic alignment.

UX / UI & Human-Centered Design

1. Apply HCD principles to design user-friendly HR solutions.
2. Conduct user research, journey mapping, and usability testing.
3. Collaborate with designers and developers to improve interfaces.

Technology & Automation

1. Support automation tools development using platforms like Power Apps and ServiceNow.
2. Coordinate with IT and vendors to ensure technical feasibility and integration.
3. Maintain documentation and provide end-user training and support.

Stakeholder Engagement

1. Build strong relationships with HR, IT, and business stakeholders.
2. Facilitate workshops, interviews, and feedback sessions.
3. Communicate insights and recommendations effectively.

A little about you

• Proven experience as a Business Analyst in HR or related fields.
• Strong understanding of HR processes, systems, and data.
• Experience in UX/UI design and Human-Centered Design (HCD).
• Familiarity with ServiceNow and Microsoft Power Apps (highly desirable).
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple initiatives and work collaboratively across teams.

Qualifications / Certifications & Skills

• Tertiary qualification in Business, HR, IT, or related field.
• Certification in Business Analysis (e.g., CBAP, BABOK) is advantageous.
• Training or certification in UX/UI or HCD is highly regarded.

Why you should come and work for us

Our people are our energy source. We offer meaningful benefits and rewards, long-term career growth, and opportunities to contribute to Australia's "Net Zero" targets through critical infrastructure projects. We are committed to a diverse and inclusive workforce, welcoming applicants of all backgrounds, abilities, and identities. At Jemena, you belong.

Recruitment Process

Our recruitment involves pre-employment checks, including medical assessments, references, and police checks. We do not accept unsolicited resumes from third-party agencies.

About the company

SGSP Assets Pty Ltd, trading as Jemena, owns and operates energy infrastructure assets across eastern Australia, including Queensland and New South Wales.

Notice

Jemena is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities. For assistance, contact or call

All new hires must complete Form I-9 and provide proof of identity and work eligibility in the U.S. We use an Automated Employment Decision Tool (AEDT) to score skills and responses, with bias audits available at NYC applicants may request alternative processes or accommodations.

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