Guest Relations Agent

3 weeks ago

Sydney, New South Wales, Australia Trippas White Group Full time
Guest Relations Agent | Sydney Tower Dining

Job No:TWG1535

Location:Sydney Tower Dining

Do you have a love for the hospitality industry, provide outstanding customer service and be a true professional?

We are currently seeking casual positions of Guest Services Agent member to join our team, who are engaged on an as-needed basis and provides for flexibility when rostering. Reporting to the Gallery Manager, your main responsibility will be to welcome guests, assist with face to face enquiries, reservations and check-ins for the busy restaurant and event venues at Sydney Tower Dining. You must be a true representative of this fantastic attraction and restaurant destination. First impressions are very important so we are looking for a bubbly personality and strong customer service experience.

Key Responsibilities:

Greet and check in guests to the appropriate dining venue

Process payments accurately and efficiently

Stay informed on current offers, promotions, and venue details

Collaborate closely with the team to ensure smooth guest flow

Provide support and solutions in guest service situations

Maintain an organised and professional front desk area

What We're Looking For:

Strong customer service skills with a friendly and approachable manner

Ability to work effectively in a high-pressure, fast-paced environment

Excellent problem-solving abilities and a proactive attitude

Proficiency in computer systems including Microsoft Excel

A reliable team player with strong communication skills

Requirements:

Valid NSW Responsible Service of Alcohol (RSA) Certificate

Why Join Us?

Work in a unique and iconic Sydney location

Be part of a passionate, supportive, and dynamic hospitality team

Opportunities for growth and development in a premium dining environment

If you're ready to bring energy and professionalism to a role where no two days are the same, we'd love to hear from you.

Apply now and help us create unforgettable experiences at Sydney Tower Dining.

Trippas White Group is an Equal Opportunity Employer and encourages Indigenous and First Nations Australians to apply.

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    Questions
    • Are you able to work 5 days per week and weekends if needed? *
    • Have you worked a front desk previously and if so where? *
    • Your experience in a similar role ? *
    • What reservation systems have you used previously? *
    • What are your working rights? *
    Trippas White Group venues are a non-smoking environment; will you be able to work in this style of environment? *
    • Yes
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    EEO Data collection - providing this information is voluntary. Any information that you do provide will remain confidential and will only be used as statistical information to assist with equity and diversity policy development.

Do you identify as an Aboriginal or Torres Straight Islander?

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